How would you rate
TC Branding Group?
"My orders aren't frequent but anytime I contact Sarah Ridgeley for quotes and assistance, my requests are dealt quickly with and orders received on time."
"Very good service and all delivered on time."
"Polite emails and simply laid out quotes"
"Understand our branding/ image
Able to come up with innovative suggestions to bespoke and stock requirements
Friendly approach with competitive pricing"
"Polo embroidery not good enough on the first sample.
Password protected USBs, not advised coming from China, stuck in Customs and missed deadline by a week, had to get 2nd batch done - not the same size memory as previously requested so not suitable for clients needs. Password protected USBs - protection based on an exe file that is commonly accepted by UK companies, blocked by both us and the client, client had to set up an FTP site for the event. We have therefore paid for 2 next day deliveries for the USBs when they did not meet the needs.
The team however have tried to assist wherever possible."
Thank-you for your feedback Penny. I was very sorry to learn of the difficulties you experienced with your order and have followed up with our supplier to determine what has happened. Our goal is always to offer exceptional service but unfortunately in this instance we have failed to meet our high standards. We will be discussing further with our supplier to ensure that these types of problems do not occur in the future.
Posted 2 months ago
"Quality, speed and professional attitude. Thanks TC Branding the crystal awards went down a treat. Kind regards joy"
"Excellent customer service"
"easy order and great personalised pens"
"Great customer service from our Key Account Manager, Sarah Ridgley. Sarah is always friendly, approachable and professional. Sarah suggested a change of embroider after we had some issues with our previous order, which has worked out great. Many thanks Sarah."
"always pleased with the service"
"Claire form TC Branding Group always delivers great customer service and quick deliverers at a very competitive price. TC Branding is always our first go to when sourcing branded materials."
"Easy to work with and always deliver"
"The service and products are amazing. Our account manager Lucy has been a dream to work with and the products are always great quality."
"Thank you for delivery our order at short notice by the date requested by us."
"Polite, got my order to be as I wanted it."
"Continue to provide innovative suggestions to our varied and sometimes weird requests.
Fast response to samples and quotations
Invoicing always correct
Understand our brand and image - nothing shabby!"
"Excellent customer service and product quality. Speedy delivery"
(Eurovia Group Ltd) -
Posted 6 months ago
"All requests have been met with speed and professionalism"
(ISS Mediclean Ltd, Woking) -
Posted 7 months ago
"Absolutely brilliant, they couldn't have been better. Great products which when they arrived didn't disappoint as the quality was excellent. Lucy, my account contact, was really helpful in ensuring that we ordered the right product with the logo formulated in the best way and I was absolutely delighted with the finished products. The products arrived on time as promised (in fact one batch was early) and the after-sales follow up to ensure that we were happy with everything was spot on. TC Branding really do stand out and I wouldn't hesitate to place an order with them again in the future."
"Very prompt service handling my urgent request. Excellent prices. Ensured tight delivery times were met and gave me excellent options for a second even tighter gift delivery. First time I had used and very impressed."