Freja Reviews

Name: Freja
Address: 14 London Road, 14 London Road, Cirencester
Rating: 4.57

4.6 Rating 142 Reviews

90 %

of reviewers recommend Freja

4.6

Based on 142 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely broth. Can be used in many ways or simply on its own. Also the team at Freja are so helpful and look after there customers :)”

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Posted 4 months ago

“Lovely Chicken Broth. Really enjoying experimenting with it in recipes and it takes nice on it's own too. Only taking a star off because I was sent 12 Chicken instead of 6 Chicken and 6 Beef initially. Having said that the customer service team have been great and they are sending me out my original order free of charge. Can't wait to try the beef!”

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Posted 4 months ago

“Had an issue, was not the quickest at responding but then resolved the issue”

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Posted 5 months ago

“The product is really good. However x2 of the cartons had been slightly squashed in transit. Nothing to do with the company but the delivery people I’m afraid so I had to throw them to be on the safe side. Other than that the remaining 4 were delicious 😋”

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Posted 1 year ago

“Early days to say whether it is impacting on the body and mind but the service is excellent, the product tasty and it easily replaces a meal.”

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Posted 1 year ago

“Speedy delivery. Haven’t tried it as yet but it’s smartly sitting in cupboard waiting for use 🥰”

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Posted 2 years ago

“Delicious! Would recommend specially the beef broth. I would love if we could buy mixed packs, so we can try each one. It’s the only reason for four stars.”

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Posted 2 years ago

“Chicken and vegetable both excellent, however not happy with the beef. The stock turned gelatinous in the fridge and was hard to get out of the carton. I did write to customer service about this but they have yet to reply. So one star knocked off.”

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Posted 2 years ago

“Reviews were all very good but sadly, for me, this does not taste as pleasant as I hoped it would. Unfortunately the smell of the beef is awful so I struggle to drink it. Will try and use up the cartons, but I feel it’ll be a struggle sadly. UPDATED Revised review: The chicken is much more palatable than the beef, but game changer - I add an oxo cube which thankfully improves the taste and smell. 😁”

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Posted 3 weeks ago

“Little flavour and ridiculously expensive. I added Bovril to make a tasty drink. But my butcher gives away bones for free, or sometimes asks for 50p or asks for a donation to the charity box depending on who serves you. Obviously it takes time to make your own, but it's not time you have to use working on the product! I decided to buy your product because my left wrist is in plaster but I shall make my own again in future.”

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Posted 2 years ago

“It's an amazing product but it's too expensive...£20 for 3 small cartons is not sustainable. I honestly would buy this product in bulk/regularly, but I can't afford it just like many other people out there. Is there anyway you have thought about reducing the price so its more sustainable for people to regularly purchase ?”

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Posted 1 year ago

“Excellent product, totally addicted to chicken bone broth but much too expensive. I would like to drink it every day but would cost me around £90 per month. It needs to half in price to make it economically viable to drink daily. At the moment its a once in a while treat.”

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Posted 2 years ago

“Firstly I ordered on the basis that there was 10 pounds off which was highlighted on the advertisement. However , I was very dissatisfied when the products arrived as I hadn’t realised the discount was on 500ml cartons as I was expecting full sized cartons. Secondly I had inadvertently signed up to a subscription without realising . I am not happy at all with misleading advertising which tricked me into entering a subscription that I didn’t want. I am currently going through cancer treatment so my attention to detail hasn’t been great . I hope this company has the decency to collectc their second delivery or refund me .”

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Posted 1 week ago

Thank you for your feedback Parminder, I am sorry you are not happy. I have sent you an email which I hope will change that for you. I would like to note though, that we are clear on the website that the carton size is 500ml, and that if you choose the option Subscribe & Save 10% that you will receive a monthly delivery. Kind regards Stuart

Posted 3 days ago

“I am not a fan of this, unfortunately it confirmed it tastes rotten”

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Posted 1 month ago

“I was really looking forward to trying this bone broth so I ordered six cartons at quite an expense. On tasting it, I was really disappointed at its slightly 'sticky' strong beef flavour and powerful smell that left my stomach feeling very uncomfortable after 15 minutes of drinking it. I've had many bone broths in my time and this is undoubtedly the worst experience to date. I've never had this problem with any other bone broth, I've tried. I wish I could say something postive about it, but sadly, not! 🤷‍♀️”

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Posted 1 month ago

“I was delivered 5 instead of 6 cartons and another one in the pack was damaged. So i got 4/6 i purchased. I have tried to contact this company by email several times and instagram but no one has got back to me. Poor service.”

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Posted 2 months ago

“The delivery was not delivered to my house even tho I was home. They delivered to a drop of point quite far from my house and I coudnt pick up the product due to illness. I chased them about 4 times and only then they replied and arranged a refund.”

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Posted 3 months ago

“Have emailed multiple times as I have not received my order of £33 powdered broth. DPD advised me to go through Freja but im not getting any responses so now ive lost my money.”

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Posted 5 months ago

“I ordered the powder, assuming since it is advertised as ‘tasty’ that it would taste the same as the liquid. However it has a very subtle (almost like warm water but not quite), rancid taste. Dishwater like! Disappointing!”

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Posted 7 months ago

“Company is a scam. BEWARE. I replaced an order on the 9th of August 2023 and PAID £5.99 FOR NEXT DAY DELIVERY which is today 10th of August 2023 and they took my money and never delivered it. They sent only the data details to DPD courier and not my parcel. When I registered my details with them they have the irony and the guts to put on my account that my parcel was delivered WHEN IT IS NOT TRUE. THIEVES. SCAMMERSNOT RECOMMENDED.”

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Posted 9 months ago

Hi there, We are sorry to hear that you have not received your order. As this review has been done anonymously, please can you email our customer service team on hello@frejafoods.com so we can look into this for you? They will also be able to refund you for the extra you paid for next day delivery once we have the order details. From Aisling and the Freja team

Posted 8 months ago

Freja is rated 4.6 based on 142 reviews