Sussex Removals And Storage Reviews

Name: Sussex Removals And Storage
Address: 48 Avis Rd, Denton, Newhaven, Brighton
Rating: 4.58

4.6 Rating 132 Reviews

92 %

of reviewers recommend Sussex Removals And Storage

Company Reviews

Metrics

Info

4.6

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

About Sussex Removals And Storage:

Located in the heart of Sussex we specialise in house removals to and from the Sussex. With over 20 years of experience you can rely on us to complete your move with less fuss and a great experience. Don’t just take our word for it, check our latest reviews. Here at Sussex Removals and storage, if your move is simple or more complicated, we can cope with it if you are moving to a different area of Uk or Europe. We cover all areas within Sussex such as Brighton, Eastbourne, Newhaven & Worthing.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service. Tell you they can do your job, then ignore any further correspondence. Wasted 2 weeks on these cowboys”

Helpful Report

Posted 6 months ago

“After packing my home, I received a bill for more than £800 for unspecified “extra services”. Every attempt to resolve this matter results in rude correspondence from the secretary. It has been 4 months now and they are threatening to destroy my belongings. Do not use this firm.”

Helpful Report

Posted 1 year ago

“Do not use. The extended liability is not worth the paper it's written on. If they drop your stuff - tough! If they didn't specifically pack it then you are not covered. So basically they can chuck your boxes around with no repercussions. They will delay processing your claim for weeks to try and put you off. They can't provide a complaint's process and are apparently not members of any professional associations (have literally just asked them for both)? They get you to complete a survey before you unpack. Therefore do not give them a review until you have had chance to assess the damage.”

Helpful Report

Posted 2 years ago

“Steer clear from this company!!! They are unprofessional and rude...they also overcharge. This is supposed to be a family run business....their poor dad must be turning in his grave. DO NOT USE SUSSEX REMOVALS”

Helpful Report

Posted 3 years ago

“I also spoke with someone in detail saying all sounded good and we arrange an appointment for someone to view my property and sent me a quote. They did not arrive or contact me. Very poor service. No excuse.”

Helpful Report

Posted 3 years ago

“My husband and I spoke to Joe on the phone on a Saturday, a week before our move to inquire if they would be available with a week's notice. He was very kind on the phone and asked thorough questions and told us the quote to move our 1 bedroom flat to a 3 bedroom house would be £210 as it would be hourly. He said he would send us an email on Monday to confirm but we were penciled in on that day. Monday came and went with no correspondence so we called them at the end of the day and they said to use the quote calculator on the website, which we did even though we already had a quote. On Tuesday we received the quote in email for £450! When we called to inquire about it we were told that was the right quote and were never permitted to speak with Joe directly. We turned down other removals companies over the weekend because we thought we were booked in for £210, only to find out 4 days before our move that we would have to pay £450. Of course, at this point, it's too late to book with anyone else, so we've had to book our own van and get a family member to drive it. I should mention that we have very little furniture to move, with only flatpacked office desks and one double bed. On their quote form it only allows room for full sized furniture that isn't disassembled so of course it would be more expensive to do it that way. When we spoke with Joe we told him that everything would fit in a medium van as we don't have a whole lot. The fact that we had to turn to an impersonal quote form rather than speak with a live person is ridiculous. Our move will take 2 hours at the most, not a full day, and other companies were quoting around £250, which we missed out on because we chose to go with this company. This company is extremely unprofessional and unresponsive - would not recommend.”

Helpful Report

Posted 3 years ago

“The guys doing the removal were excellent. But because the keys weren't available on arrival at the property because funds had not gone through and keys would not be handed over. subsequently after a 2 hour wait, on the Sunday after moving in I was slapped with a £192 bill. How many possible customers realise this could happen to them. What other hidden penalties are there. I also had to fill in a rating card and give them before they left.!!”

Helpful Report

Posted 3 years ago

“Got an online quote for £845 and then they called in person and quoted £4100 (with packing). I asked why the huge increase for 4 bed house to 4 bed house, horsham to tunbridge wells and got the same quote and no reason. Why not just say they didn’t need the work? We don’t even have any wardrobes and think only half the boxed they estimated.”

Helpful Report

Posted 3 years ago

“Lost my dogs ashes and offered not even an apology in return. Dropped a £2500 fridge freezer off the back of their lorry and offered me £250 in compensation. Terrible service and their insurance policy is not worth the paper it is written on.”

Helpful Report

Posted 4 years ago

“Never even got as far as a removal, first time they were supposed to come and quote they never turned up informing us late in the day. Rearranged for a few days later, again no show and this time couldn't even be bothered to tell me until i rang to see what was going on. Would not want such an unreliable company dealing with my move at all. Deserve zero stars but unable to do that.”

Helpful Report

Posted 5 years ago

“Absolutely everything !! They shoved all my things in boxes together....heavy things breaking small and delicate things. They then gave me no packing list at all. They didnt even know how many boxes they took away !! When I asked for my things back, my white sofa looked like a chain smoker had camped on it with boots on for 9 months...it was ruined. My 4 stools didn't make it home for an additional week.....they lost them ! When they did finally make it home, they were beyond filthy with things living on them....chrysalises !! They were disgusting. Several things were smashed. My dead mothers silver serviette rings vanished and were never to be seen again :( My notice board that had every invitation and thank you card we had received in the last 10 years was in pieces with most of it missing too. Many many things just never came home. I had terrible trouble getting any insurance monies out fo them too and I still haven't received my refund for the job they just didn't do. It was a lot of money and it is heart breaking. And what is the owners response to this awful situation I hear you ask.........it is to just ignore my many many calls. Totally. Honestly guys, do NOT use these guys. Unprofessional just doesn't cover what they are. It isn't worth the risk and upset. Use someone else, anyone else.”

Helpful Report

Posted 5 years ago

Sussex Removals And Storage is rated 4.6 based on 132 reviews