SureVoIP Reviews

4.47 Rating 62 Reviews
90 %
of reviewers recommend SureVoIP
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Email, Telephone
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About SureVoIP:

SureVoIP is a carrier-grade VoIP provider and delivers its service over the firm’s own wholly owned and managed systems. The company, which offers the reassurance of a UK-based technical support team available via phone, email or webchat, is regulated by Ofcom and holds its own Ofcom number ranges.

SureVoIP runs its own multi-protocol label switching (MPLS) enabled network which is designed for voice-over internet protocol (VoIP). It does this to allow the company to be independent of any one supplier, for quality and control. This network is spread across two sites for redundancy and high availability, and within these sites there is also redundancy and high availability. One site is in London Docklands (Telehouse East) and the other is in Edinburgh (Pulsant South Gyle).

In June 2016, SureVoIP won the Internet Telephony Service Provider Association’s (ITSPA) UK-wide award for Best Business ITSP (Medium Enterprise). The company was also a finalist in the Best Business ITSP (Corporate) and Best Business ITSP (Small Enterprise) categories in 2017.

The business received further recognition from the ITSPA when it was awarded the organisation’s coveted Quality Mark v2 in recognition of SureVoIP’s innovative approach to business communications.

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James Gregory Centre,Balgownie Road,Bridge of Don,Aberdeen

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Anonymous  // 01/01/2019
Good system- easy to work. Great tool for my business.
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Its an easy service to work with and so far its worked fine. The challenge is to get everyone in the office using their phones as some use them more than others.
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Staff were extremely helpful in sorting out our VOIP teething problems.
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Good product and good account support
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Hi Roz! I'll pass on your comments to our Technical Team - they'll be really pleased! We're happy we were able to supply a solution which worked for you.
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~We have had very few issues with SureVOIP, and when we have their support is very good.
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good service, but sometimes fluctuate the service and because of that my company faces huge loss.
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Hi Vaibhav, Thanks for this. I appreciate your feedback and, as you already know we keep you and other customers up to date via our public status page ( and we try extremely hard to provide a stable and reliable service, even down to running everything ourselves for full control (, but sometimes even the best of us have issues. Happy to chat things over with you any time. Thanks, Gavin.
Great number. Calls forward to my mobile. good customer service.
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Reliable service and respond to issues efficiently and effectively.
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Good clear invoicing and payment details. Sometimes a break in service but that could be outwith controls. Overall satisfactory.
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Service has never been down and we never have any call connection problems our end.
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Good support team that you can reach within minutes of calling them. Overall infrastructure seems fairly stable and price is reasonable.
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Staff always friendly and willing to help with any questions we have. Excellent service.
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SureVoIP is rated 4.47 based on 62 reviews