SureVoIP Reviews

4.47 Rating 62 Reviews
90 %
of reviewers recommend SureVoIP
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Email, Telephone
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About SureVoIP:

SureVoIP is a carrier-grade VoIP provider and delivers its service over the firm’s own wholly owned and managed systems. The company, which offers the reassurance of a UK-based technical support team available via phone, email or webchat, is regulated by Ofcom and holds its own Ofcom number ranges.

SureVoIP runs its own multi-protocol label switching (MPLS) enabled network which is designed for voice-over internet protocol (VoIP). It does this to allow the company to be independent of any one supplier, for quality and control. This network is spread across two sites for redundancy and high availability, and within these sites there is also redundancy and high availability. One site is in London Docklands (Telehouse East) and the other is in Edinburgh (Pulsant South Gyle).

In June 2016, SureVoIP won the Internet Telephony Service Provider Association’s (ITSPA) UK-wide award for Best Business ITSP (Medium Enterprise). The company was also a finalist in the Best Business ITSP (Corporate) and Best Business ITSP (Small Enterprise) categories in 2017.

The business received further recognition from the ITSPA when it was awarded the organisation’s coveted Quality Mark v2 in recognition of SureVoIP’s innovative approach to business communications.

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James Gregory Centre,Balgownie Road,Bridge of Don,Aberdeen

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Anonymous  // 01/01/2019
consistent problems with app continually logging out of service whether on 4g or wifi.
Helpful Report
Hi Graham. Thanks very much for taking the time to review us. I understand you were on the phone to our Technical Team regarding this issue. We are always happy to help and have started an issue with the third party supplier involved. Our investigations show that this is due to a poorly documented change behind-the-scenes regarding how iPhone apps hook up in the background. We are pushing for an issue-fix on your behalf. Our Technical Team will remain in contact.
had to many problems processing orders also no commission given after many years
Helpful Report
Hi Owen, Thanks for taking the time to leave us a review. It would be great to go over these problems, as to date we've always tried to work with you under our normal reseller and partner models, but we know you like to work differently. I'll drop you a private email. Thanks, Gavin.
SureVoIP is rated 4.47 based on 62 reviews