Supplement Factory Reviews

Name: Supplement Factory
Address: Unit 8, Axiom, Hall Avenue,, Orbital Park, Ashford, Unit 8, Axiom, Hall Avenue,, Orbital Park,, Ashford, Kent
Rating: 3.79

3.8 Rating 14 Reviews

71 %

of reviewers recommend Supplement Factory

Company Reviews

Metrics

Info

3.8

Based on 14 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

About Supplement Factory :

The Supplement Factory is trusted by many of Europe’s and some of the world’s largest nutrition and well-being brands to develop and contract manufacture their respected food supplement ranges. Our production quality of capsules, tablets and powders coupled with a genuine GMP system helps companies to achieve the pinnacle of retail and online supplement sales. When comparing our quality with other factory supplements you will find attention to detail at every level. Service, quality and price are the best in the UK as standard.

Visit Website

Phone:

0845 8386156

Email:

sales@supplementfactoryuk.com

Location:

Unit 8, Axiom, Hall Avenue,, Orbital Park, Ashford, Unit 8, Axiom, Hall Avenue,, Orbital Park,, Ashford
Kent
TN24 0AA

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Supplement Factory 5 star review on 31st May 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We engaged Supplement Factory for product development and the experience fell well below professional standards. Timelines were repeatedly missed, account management was inconsistent, and overall service levels were poor. Most concerning was the inability to deliver against a clearly defined brief. Multiple iterations failed to achieve an acceptable taste profile, despite detailed feedback and flexibility from our side. The matter was handled defensively rather than constructively, and we ultimately terminated the project, resulting in a loss of our development fee. Based on our experience, I would advise other businesses to explore other providers.”

Helpful Report

“I approached Supplement Factory as a potential manufacturing partner, but unfortunately my experience was very disappointing. Based on their initial presentation and discussions, I was led to believe manufacturing would take place in the UK. At the end of the formulation process, I was told they could only offer manufacturing in China, which was a major disappointment and not what I expected as this was never mentioned as a possible outcome. I was also led to believe my project could be delivered within the budget I had provided on our first call. Halfway through R&D, I was then told they might not be able to work to my budget after all. This should have been made clear on the very first call, if I had known, I could have gone elsewhere and saved significant time and money. I made it clear from the beginning that I intended to sell my product globally. Despite this, I was provided with an ingredient that turned out to be heavily regulated in international markets and banned in some countries altogether. When I queried this, and offered some potential replacements, the formula was changed without my agreement, and I was then told they have “used the final revisions.” In fact, I had never requested the change; I only wanted to discuss options. I repeatedly asked whether the new ingredient would have the same final effect as the first, but this question/direct answer was avoided each time. Over the course of working with them, I lost around 10 weeks and have had to start over with a new manufacturer and a new formulation which will cost me more money. Communication was continuously inconsistent: I was first assigned a BDM who then moved departments. I was reassigned to a second BDM, but when he failed to attend our first scheduled meeting I later discovered he had apparently left the company; something I was only told when I asked why he hadn’t shown up to our meeting. I also had a marketing meeting scheduled where no one turned up, and only afterwards I learned it had been dropped for an “emergency client meeting.” This left me feeling my project wasn’t important enough to even merit basic communication. Overall, I feel extremely let down by the process, and I would not recommend them based on my experience.”

Helpful Report

“ABSOLUTE WORST MANUFACTURER. AVOID AT ALL COSTS. I’ve worked with numerous factories, but SupplementFactoryUK is by far the most unprofessional and incompetent. Their timelines are a complete joke—slow R&D, sluggish communication, and zero accountability. Our bulk order, promised to be completed in 2 months, wasn’t even 1/3 done after that timeframe! The staff are incredibly rude, and even the boss shows no interest in resolving complaints or taking responsibility. Their inability to deliver even 50k pouches is disgraceful. If you value your time, money, and sanity, steer clear of this nightmare of a manufacturer.”

Helpful Report

“Awful, absolutely awful! Ive had dates changed on the ETA of products, been lied to by sales people about time frames, not informed on changes, waiting days and days for replies! I would not recommend this company to my worst enemy!”

Helpful Report

Supplement Factory is rated 3.8 based on 14 reviews