Supplement Factory Reviews

Name: Supplement Factory
Address: Unit 8, Axiom, Hall Avenue,, Orbital Park, Ashford, Unit 8, Axiom, Hall Avenue,, Orbital Park,, Ashford, Kent
Rating: 3.50

3.5 Rating 14 Reviews

64 %

of reviewers recommend Supplement Factory

Company Reviews

Metrics

Info

3.5

Based on 14 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

About Supplement Factory :

The Supplement Factory is trusted by many of Europe’s and some of the world’s largest nutrition and well-being brands to develop and contract manufacture their respected food supplement ranges. Our production quality of capsules, tablets and powders coupled with a genuine GMP system helps companies to achieve the pinnacle of retail and online supplement sales. When comparing our quality with other factory supplements you will find attention to detail at every level. Service, quality and price are the best in the UK as standard.

Visit Website

Phone:

0845 8386156

Email:

sales@supplementfactoryuk.com

Location:

Unit 8, Axiom, Hall Avenue,, Orbital Park, Ashford, Unit 8, Axiom, Hall Avenue,, Orbital Park,, Ashford
Kent
TN24 0AA

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Supplement Factory 5 star review on 31st May 2018

Anonymous

Anonymous // 01/01/2019

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“I approached Supplement Factory as a potential manufacturing partner, but unfortunately my experience was very disappointing. Based on their initial presentation and discussions, I was led to believe manufacturing would take place in the UK. At the end of the formulation process, I was told they could only offer manufacturing in China, which was a major disappointment and not what I expected as this was never mentioned as a possible outcome. I was also led to believe my project could be delivered within the budget I had provided on our first call. Halfway through R&D, I was then told they might not be able to work to my budget after all. This should have been made clear on the very first call, if I had known, I could have gone elsewhere and saved significant time and money. I made it clear from the beginning that I intended to sell my product globally. Despite this, I was provided with an ingredient that turned out to be heavily regulated in international markets and banned in some countries altogether. When I queried this, and offered some potential replacements, the formula was changed without my agreement, and I was then told they have “used the final revisions.” In fact, I had never requested the change; I only wanted to discuss options. I repeatedly asked whether the new ingredient would have the same final effect as the first, but this question/direct answer was avoided each time. Over the course of working with them, I lost around 10 weeks and have had to start over with a new manufacturer and a new formulation which will cost me more money. Communication was continuously inconsistent: I was first assigned a BDM who then moved departments. I was reassigned to a second BDM, but when he failed to attend our first scheduled meeting I later discovered he had apparently left the company; something I was only told when I asked why he hadn’t shown up to our meeting. I also had a marketing meeting scheduled where no one turned up, and only afterwards I learned it had been dropped for an “emergency client meeting.” This left me feeling my project wasn’t important enough to even merit basic communication. Overall, I feel extremely let down by the process, and I would not recommend them based on my experience.”

Helpful Report

“This is one of the best place to get your supplements, first the delivery is amazing and the service is wonderful if you want to get new supplements make sure to get it here!”

Helpful Report

“ABSOLUTE WORST MANUFACTURER. AVOID AT ALL COSTS. I’ve worked with numerous factories, but SupplementFactoryUK is by far the most unprofessional and incompetent. Their timelines are a complete joke—slow R&D, sluggish communication, and zero accountability. Our bulk order, promised to be completed in 2 months, wasn’t even 1/3 done after that timeframe! The staff are incredibly rude, and even the boss shows no interest in resolving complaints or taking responsibility. Their inability to deliver even 50k pouches is disgraceful. If you value your time, money, and sanity, steer clear of this nightmare of a manufacturer.”

Helpful Report

“Made an order first time and no problem, received product within 2-3 days. My 2nd order however I have still not received!? I've received no shipping confirmation or nothing! I've contacted the company several times by email to no response, even rang there registered telephone number and what a surprise the number doesn't exist!? Don't understand! The company as scammed me and turned fraudulent! They taken my money and not provided me with my goods! DO NOT ORDER FROM THIS COMPANY YOU WILL LOSE YOUR MONEY!”

Helpful Report

“Big Thank You To Marc & Warren, Having placed an order and waiting over a week as the the items went missing by Royal Mail, the team looked into it and took good care to make it right and it has now been delivered by DPD. After the headache it has finally been resolved. The level of customer service received my Marc and his team was nothing short of EXCELLENT. Thank you very much Alex”

Helpful Report

“Big Thank You To Marc & Warren, Big Thank You To Marc & Warren, Having placed an order and waiting over a week as the the items went missing by Royal Mail, the team looked into it and took good care to make it right and it has now been delivered by DPD. After the headache it has finally been resolved. The level of customer service received my Marc and his team was nothing short of EXCELLENT. Thank you very much Alex”

Helpful Report

“Items still not received! Placed an order on the 9th and the order has still not arrived (14th). I have attempted to email and message via their site but as everyone has experienced there is no answer , I took it one step further and contacted Royal Mail with the assigned tracking number and they confirmed they have not received it either. This is poor customer service. Either a refund or the item would be good, however ignoring customers is not acceptable. I’m not a difficult person but transparency is key here. I have ordered from them before with no issues and from my experience the products do work with training and diet. The communication was good previously therefore not sure why it has gone downhill. My one star reflects on the 2-3 day delivery time yet I’ve been waiting 5 days & counting and the mail service hasn’t received anything yet. Unacceptable Gents. Factory Supplements & Pro Hormones are the same business under different names”

Helpful Report

“Awful, absolutely awful! Ive had dates changed on the ETA of products, been lied to by sales people about time frames, not informed on changes, waiting days and days for replies! I would not recommend this company to my worst enemy!”

Helpful Report

“The team at SF helped me from initial concept to final delivery of my brand. Their industry knowledge was first class and I could not be happier with my product.”

Helpful Report

“We have been working with Supplement Factory as manufacturer of our product for the last 10 months or so. There have been challenges along the way which we have managed to resolve with good communication. The quality of the product has been excellent. They are a good business partner.”

Helpful Report

“Thanks to Supplement Factory for helping us to launch our new brand in the beauty sector. We have already secured store listings and offshore distributors because of this great innovation and well made product. They advised us on all aspects of manufacturing and formulation and then gave us advice on how to secure retail but-in. 100% recommendation from me.”

Helpful Report

“Great service from product conception to delivery. They were able to answer any questions and helped guide me through the whole process. I love the end result and will be ordering more lines.”

Helpful Report

“I’ve enjoyed working with Supplement Factory for the last year and find their NPD exciting. Communication is always open and friendly. Their quality procedures align to our business needs and standards.”

Helpful Report

Supplement Factory is rated 3.5 based on 14 reviews