Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A complete nightmare since I signed up on 30 December, no workable broadband and speeds of less than 2m”

Helpful Report

Posted 6 years ago

Hello, We've been trying to contact you with regards to this issue, we will continue to try or alternatively please call us on 01282 214555 at your convenience and we'll do all we can to resolve. Many thanks Supanet Customer Services

Posted 6 years ago

“What went wrong? Hmmmmm Well, They pose as an affiliated member/party to BT. (They aren't) They Charged us £0.00 when we cancelled, But........ Preceeded to charge us £221 for a none existing service and phone calls. Upon contesting this they said that As part of Sky's team, They will get the money one way or another.(wait? I thought you said BT?) Exactly. A tumor in my left testicle would be less of an issue compared to these scam artist's.”

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Posted 6 years ago

“The advisor instantly called me a lier in no un certain terms telling me that my information was unreliable and not to be relied on. Rule no1 in customer care. THE CUSTOMER IS ALWAYS RIGHT even when their wrong. Was a bit bizarre. Bordering on Rude.”

Helpful Report

Posted 7 years ago

Hello Please accept our apologies that the chat came across as rude, this was not intentional. We've reviewed the chat transcript and one of our senior agents is going to contact you with regards to fibre availability in your area. Many thanks Supanet Customer Services

Posted 7 years ago

“My email account was cut off without any prior notice. Very poor and very stressful. However, the support team helped me get back on-line with a new account. Their service (Marco) was first class; really helpful and really responsive.”

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Posted 7 years ago

“Online chat never available, kept on hold for lengthy periods then to be cut off as lines were closed, no replyt o email issue still unresolved”

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Posted 7 years ago

“Many issues too long to list. Will not be renewing my contract.”

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(AS271) - Posted 7 years ago

Hello, Thank you for taking the time to leave a review, we'd love to try to resolve any issues that you have as we don't like to have unhappy customers. I've arranged a senior call back for you so that we can discuss this directly and resolve any outstanding issues. I hope that we'll have these resolved to your satisfaction as quickly as is possible. Once again, many thanks Supanet Customer Service

Posted 7 years ago

“Over 30mins on phone with someone saying someone would be with me shortly, need more help”

Helpful Report

(AS271) - Posted 7 years ago

Hello Mrs Davies, please accept our apologies in the length of time it took us to answer your call. We were experiencing a spike in calls at that time. Should you ever need to contact us in the future please don't hesitate to use our live chat feature to get straight through to an agent who can help. You can find our live chat at www.supanet.com/livechat. Once again please accept our apologies and be assured we are working at improving this area of our customer service experience.

Posted 7 years ago

“I joined in May.. I have had bad internet / wifi / tv service since constantly calling but they never sort it out. Also been over charged twice. They have not held to there end of the contract i have always paid on time and Stuck to my end of the contract.”

Helpful Report

(AA420) - Posted 7 years ago

Thank you for contacting us Ayse. Please accept our apologies that this matter has not been dealt with as quickly as you would like. I can see we've since been in touch to resolve your fault. We'll monitor this for you to ensure the issue is resolved as soon as possible for you. Thanks again. Supanet Technical Team

Posted 7 years ago

“Initial phone call was on hold for 18 minutes then cut out. Chat session much better when questions were answered ok.”

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(AD196) - Posted 7 years ago

Thank you for your feedback Robin, glad we could help you. Please don't hesitate to contact us again on live chat if we can be of further assistance.

Posted 7 years ago

“Sorry I pressed the wrong button”

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(AD196) - Posted 7 years ago

Supanet is rated 4.4 based on 623 reviews