“As soon as we walked in we was welcomed and on couple of occasions we spoke to 3 different people all very well mannered great customer service and extremely helpful :)”
“This is our 4th booking through Sunlounger. Nothing is ever a problem, the ladies are helpful and knowledgeable, we would recommend over going direct or using other high street stores”
“We booked our holiday today, fabulous service from Regan and Nikki. Regan came up with some fab recommendations and great prices. I will definitely use Sunlounger for my next holiday😁Thankyou.”
“We went into the 'shop' and gained the information we required to meet our chosen holiday. We informed the advisor that a telephone call would be made on the Monday when holiday dates had been confoirmed at work. When I made the call to the advisor (who had given me her card) she had all the details of our enquiry, everything was confirmed back to me; the holiday was booked, plane sdeats and our parking. The process was brilliant, very professional, details double checked and easy to manage by telephone. A very good experience from start to finish.”
“Your email system wasn't working very well and even though I replied I never had a response. So I had to chase up the enquiry, it would have been good practice to following up on your behalf knowing you have a glitch! Secondly, the 2nd person I was in touch with, when I said I would make the payment later that day or next day. Told me the office times, but never mentioned they were away or on annual leave next day. I just feel customer service could be improved!
The content of what you eventually provided was fine. However the initial enquiry brief had to tweaked as I asked for dates outside of Easter school holidays and was only given holiday dates. I commuicated via telephone and email.”
Thank you for your review; we truly value your feedback. We were unaware that the issue had affected multiple customers, and while we make it a priority to follow up regularly with our clients, it’s possible that in this case, the timing fell within our usual 3-day turnaround. This timeframe is designed to give our clients the space to consider their options without feeling pressured. However, we will certainly take your suggestion on board and explore the possibility of reaching out sooner in the future.
Regarding your concern about the second member of staff, I would like to clarify that as a unified team, we assist one another’s clients to ensure that care is provided around the clock, rather than being dependent on the availability of a specific consultant. We apologise if this gave the impression of a lapse in service, as it is our goal to provide seamless support at all times.
Lastly, I’m sorry to hear there was some confusion regarding the dates. But I’m glad I was able to assist and secure your booking on behalf of my colleague.
Thank you again for bringing this to our attention, and please don’t hesitate to reach out if you have any further concerns.
“Massive thank you to Abi for sorting things out for us in a rush. Our holiday to Vegas (previously booked with loveholidays) had been cancelled with less than 3 weeks notice. We Called Abi around midday and by 4pm the same day a new booking had been confirmed for the same dates.
We already havd events/plans which we paid out up front for so Abi has saved us the money and hassle by finding a holiday to work around the dates we needed.
Thanks so much for your help, would not hesistate in recommending Sunlounger to friends and family in the future.”
