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Sunlounger Travel Reviews

5.0 Rating 973 Reviews

100 %

of reviewers recommend Sunlounger Travel

Company Reviews

5.0

Based on 973 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Sunlounger Travel 5 star review on 10th January 2024

Sunlounger Travel 5 star review on 10th January 2024

Sunlounger Travel 5 star review on 10th January 2024

Sunlounger Travel 5 star review on 10th January 2024

Sunlounger Travel 5 star review on 10th January 2024

Sunlounger Travel 5 star review on 10th January 2024

Sunlounger Travel 5 star review on 10th January 2024

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were happy with the help Kaylee gave us to plan our super holiday next year and are very excited to go. She talked us through the resorts and planned for appropriate stays where we could access facilities on foot. Our only disappointment was that the itinerary did not include the pictures that made your competitors information stand out. We chose your company as it was a small independent and wanted to support it. But the lack of pictures in your itinerary almost had you pipped at the post.”

(Central Milton Keynes) - Posted 3 weeks ago

“Great service from a very knowledgeable young lady. Was offered refreshments, which was a nice tip and good interaction with other staff members.”

(King's Lynn) - Posted 1 month ago

“Very efficient and attentive”

(Central Milton Keynes) - Posted 2 months ago

“Excellent quick setvice.also a follow up email for disability followed same day.”

(Wisbech) - Posted 5 months ago

“Sian was very helpful but it seems your atolplus receipt was very confusing and states full payment the day the booking was made which threw us in a bit of panic and I was left trying to transfer money in the evening only to find out it was the system. this was clarified by Sian in the morning whenI spoke to her and also via email. This could have been avoided through a simple update of your system.”

(King's Lynn) - Posted 6 months ago

Thank you for you kind words regarding Sian and your system feedback, we’ll feed this back to the software provider for review.

Posted 6 months ago

“The young girls were very helpful and informative, glad you were open on a sunday”

(King's Lynn) - Posted 7 months ago

“Florence was extremely knowledgeable and helpful planning our trip. It is quite a time since we used a travel agent,opting to book ourselves.”

(Wisbech) - Posted 8 months ago

“Very pleasant,helpful without being too pushy,very efficient and friendly”

(King's Lynn) - Posted 8 months ago

“Lovely friendly staff. Very patient& very helpful”

(Wisbech) - Posted 9 months ago

“Helpful and knowledgeable”

(King's Lynn) - Posted 9 months ago

“Very helpful, nothing is too much trouble”

(Wisbech) - Posted 9 months ago

“Good customer service at the kings Lynn office do think it’s pretty bad though in less than an hour though we checked the prices against tui and you were £300 more expensive on exactly the same holiday, flights and everything”

(King's Lynn) - Posted 10 months ago

Hi Tony, and thank you for the feedback, I'm pleased to hear you experienced great service in-store. As you'll be aware, at the time of booking we offered you the same price that TUI were displaying, but I can also see that that the cost went down £218 after you booked, how very frustrating for us all. I am however pleased to see that Courtney has adjusted the price to the best of her ability after the fact. I'm sorry that you feel we were more expensive, but sadly we can only advise the prices we're being presented by the operators at the time off booking. I can see our Branch Manager in Kings Lynn (Courtney) has been in contact, discussed and resolved this for you which is great to see.

Posted 9 months ago

“Good service as usual, Sara is helpful, very patient and accommodating. As always cheaper would be better 😂”

(Wisbech) - Posted 10 months ago

“Very helpful on the 2 occasions we have used them.”

(King's Lynn) - Posted 11 months ago

“Great responses to emails and changing requests. Very efficient. Thank you for your help and support in finding the holiday x”

Posted 11 months ago

“Amazing experience, very helpful and friendly”

Posted 1 year ago

“Excellent service”

Posted 1 year ago

“very good customer service all round”

Posted 1 year ago

“I thought your member of staff was excellent, knowledgeable, helpful, well organised and attentive. A good ambassador”

Posted 1 year ago

“Was good service”

Posted 1 year ago

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Sunlounger Travel is rated 5.0 based on 973 reviews