Stone Direct UK Reviews

Name: Stone Direct UK
Rating: 4.87

4.9 Rating 147 Reviews

99 %

of reviewers recommend Stone Direct UK

Company Reviews

Metrics

Info

4.9

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

01332542191

Email:

sales@stone-directuk.com

Stone Direct UK 5 star review on 25th April 2024

Mick Morris

Stone Direct UK 5 star review on 13th January 2024

Leon Trowsdale

Stone Direct UK 5 star review on 7th September 2023

Richard Horton

Anonymous

Anonymous // 01/01/2019

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“Great customer service and amazing product! Very satisfied.”

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Posted 6 years ago

“Excellent customer service and right from the start handled my enquiry and subsequent purchase very well indeed. I would certainly recommend Stone Direct UK and will use them again.”

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Posted 6 years ago

“Excellent quality Riven Slate Dovedale Grey (from Brazil), which also looks great laid. Excellent commitment to trying to source all their stone ethically (which can be a problem in some parts of the world). Excellent customer service - they took their time to answer my questions re ethical trading openly and honestly. We chose Stone Direct over competitors because of their commitment to ethical trading.”

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Posted 6 years ago

“Fantastic customer service, and quality product. I needed to source a slate hearth asap, Stone Direct were so easy to contact, Charley was very knowledgeable who offered to call me after starting out as an online conversation about what to buy and how to get it asap. Remarkably the price was very competitive, and in fact better than two other quotes, and they could guarantee safe delivery in essentially 3 working days. I couldn't be happier with the product, and having spent 3 months dealing with all sorts of suppliers during my renovation projects, I have to say dealing with Stone Direct was quite simply a reminder of what great customer service actually feels like, I would not hesitate to use them again.”

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Posted 6 years ago

“Excellent service,quality product and reasonable price”

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Posted 6 years ago

“Was prompt at quoting, very friendly service and delivered when said. Would highly recommend”

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Posted 6 years ago

“I received first class customer service from Stone Direct who were very prompt in sending out samples and answering my queries . They gave me good advice on my requirements and no question was too trivial . The slate I purchased was perfect and I couldn't be more pleased with the finished product . I found the prices very competitive and delivery was exactly as agreed.”

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Posted 6 years ago

“Supplied exactly what was required for a very competitive price and delivered on time,”

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Posted 7 years ago

“Excellent product coupled with excellent service.”

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Posted 7 years ago

“We have used stone Direct a couple of times and have always been happy with the service we received, always friendly and more than helpful, very informative, it's been a pleasure doing business with Charley and look forward to further purchases in the future.”

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Posted 7 years ago

“I was very happy with the service I received. A misunderstanding with the delivery of the floor was quickly and efficiently dealt with.”

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Posted 7 years ago

“I ordered a sample tile which did not match what I wanted, I e mailed Charley Clarke To apologise saying it was much lighter and not ruff enough, even though it was named the same as tiles I had from another company in 2010, She asked me to send her a picture of the slate tiles I was trying to match up, she said they were an old tile, but that she could get her hands on some for me, they arrived today, on time as was arranged, and I cant believe the match, this company I would recommend to anyone, Brilliant Service, and I hope that the company recognises what a Brilliant employee they have in Charley Clarke [ who by the way is a lady ]”

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Posted 7 years ago

“Amazing marble slabs and superb services! The marble that I ordered failed QC; Simon insisted that I was not going to manage the poor tiles and replaced them with better and significantly more expensive ones without asking for any more money. The team (Mark & Nathan) that laid the tiles were as amazing as the marble tiles. They were friendly but worked with military precision and ruthless efficiency. Tile wastage was much less than 1%. No flaw - Yes, I mean absolutely no flaw. Everyone who entered the living room where the tiles were laid have been complimenting the marble and its installation. I am so very very happy!”

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Posted 8 years ago

“I recently updated my kitchen & morning rooms with the calibrated riven slate & found Charley to be incredibly helpful, in terms of answering both product queries & scheduling delivery, she could not have been more helpful in accommodating our requirements.....I wouldn't hesitate to use again. Many thanks Charley.”

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Posted 9 years ago

“Excellent customer service, It's not easy to choose tiles when you live in Singapore. Charlie was extremely helpful not only responding to my emails straight away but also when liaising with my tiler. We are also very pleased with her recommendations and competitive prices.”

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Posted 9 years ago

“Competitive prices & great customer service.”

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Posted 9 years ago

“Was looking on line for some large pieces of slate. The company were very responsive and helpful. The product is very good quality and realistically priced. I am very happy with my purchase and would recommend this company to anyone.”

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Posted 9 years ago

“I chose the dovedale Riverdale riven slate to tile a basement room in a period property. The results were outstanding. A truly beautiful natural stone tile. There are some small thickness variations between tiles but this is not a complaint an is understandable with a natural stone product. I advise you separate out especially thick or thin tiles & use these in areas of the floor where you need to make up depth or loose depth. Work as cleanly as possible wiping all adhesive from the tile surface, seal with recommended sealer from these guys ( Matt stone looked good), & your results should be good. Beautiful colours in these tiles. You will need to cut with a wet cutter but they cut well. Extremely satisfied with the product, help from sales team, and delivery and packaging. Thank you stonework. Neil, liverpool”

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Posted 9 years ago

“Excellent service. A big thank you to Charley for sending sample tile and the information provided. Thanks once again for the trouble free service.”

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Posted 9 years ago

“Thanks once again for the trouble free service and the information you provided.”

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Posted 9 years ago

Stone Direct UK is rated 4.9 based on 147 reviews