Stone Direct UK Reviews

Name: Stone Direct UK
Rating: 4.88

4.9 Rating 154 Reviews

99 %

of reviewers recommend Stone Direct UK

Company Reviews

Metrics

Info

4.9

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01332542191

Email:

sales@stone-directuk.com

Stone Direct UK 5 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently updated my kitchen & morning rooms with the calibrated riven slate & found Charley to be incredibly helpful, in terms of answering both product queries & scheduling delivery, she could not have been more helpful in accommodating our requirements.....I wouldn't hesitate to use again. Many thanks Charley.”

Helpful Report

Posted 10 years ago

“Excellent customer service, It's not easy to choose tiles when you live in Singapore. Charlie was extremely helpful not only responding to my emails straight away but also when liaising with my tiler. We are also very pleased with her recommendations and competitive prices.”

Helpful Report

Posted 10 years ago

“Competitive prices & great customer service.”

Helpful Report

Posted 10 years ago

“Was looking on line for some large pieces of slate. The company were very responsive and helpful. The product is very good quality and realistically priced. I am very happy with my purchase and would recommend this company to anyone.”

Helpful Report

Posted 10 years ago

“I chose the dovedale Riverdale riven slate to tile a basement room in a period property. The results were outstanding. A truly beautiful natural stone tile. There are some small thickness variations between tiles but this is not a complaint an is understandable with a natural stone product. I advise you separate out especially thick or thin tiles & use these in areas of the floor where you need to make up depth or loose depth. Work as cleanly as possible wiping all adhesive from the tile surface, seal with recommended sealer from these guys ( Matt stone looked good), & your results should be good. Beautiful colours in these tiles. You will need to cut with a wet cutter but they cut well. Extremely satisfied with the product, help from sales team, and delivery and packaging. Thank you stonework. Neil, liverpool”

Helpful Report

Posted 10 years ago

“Excellent service. A big thank you to Charley for sending sample tile and the information provided. Thanks once again for the trouble free service.”

Helpful Report

Posted 10 years ago

“Thanks once again for the trouble free service and the information you provided.”

Helpful Report

Posted 10 years ago

“From the moment I'd placed an email request for a free sample, within half an hour I had received a reply confirming the order details. I've had great customer service from both Simon and Charley who are both knowledgable and friendly - a total pleasure to deal with. I can't wait for the stones to be laid so I can send Charley a photo of the finished article!”

Helpful Report

Posted 10 years ago

“Absolutely fantastic service, sample sent immediately upon request, quote received by 9am the next morning, follow up emails and goods arrived on time, the customer service was second to none, highly recommended.”

Helpful Report

Posted 10 years ago

“This company is consistently excellent. Five years ago I ordered my kitchen tiles from them which I have been very happy with. I am now in the process of making another order”

Helpful Report

Posted 10 years ago

“Just to say a very big thank you for so kindly refunding the money re the Travertine I ordered. As the company I was buying the glass room from went into liquidation, as you know, it was no longer needed. Your sensitive approach and action have greatly lessened the blow. I really appreciate the way you have been throughout and will hopefully be back, and will certainly recommend you to others, without hesitation. Best wishes Barbara Harvey”

Helpful Report

Posted 11 years ago

“Thank you ever so much for the Pietra limestone tiles you supplied, they have now been fitted and are perfect - all our friends comment on how good they look. A special thank you to Charley for the expert advice on sealing the floor, what great all-round service from StoneWorks!”

Helpful Report

Posted 11 years ago

“Ordered 100sq metres of the Oyster slate 600x600 and 300x600 for the ground floor of the house and the quality of the slate is fantastic. Beautiful colouring and very solid. From the initial samples to the completion of the order, Stoneworks were extremely helpful and professional with very quick delivery and excellent service.”

Helpful Report

Posted 11 years ago

“Carry on the excellent work you do. Thank you once again for all the help and advice you have given me. Best wishes, April”

Helpful Report

Posted 11 years ago

“So, finally we have got the floor down, its perfect, and I promised to send photos… so here goes! I got a pretty good workout carrying all of the slate down the driveway too - 40 minutes of whinging in the rain - all worth it in the end! So, we have before, and after! We have been here 3 and a half years and gradually doing work on the house, saving up, doing a bit more. This is our main entrance, so it makes soooo much difference to us :) The cupboards are made from cupboards from the old boardroom in the office where my boyfriend worked, they were pulling the building down so we went and grabbed these oak doors! The mirror, was £1from Wisbech auction, and I just painted it. I made the sign from a roof slate, and the two pictures are by a friend and my mum! So, you can see, you really, really helped to make this room perfect for us - thank you :) Thank you ever so much for all of your help and your lovely friendly attitude”

Helpful Report

Posted 11 years ago

“This is not the first time that we have used Stoneworks and I doubt it will be the last. Delighted with the product (Oyster Slate) and huge thanks to Charley for the simply excellent customer service. Would recommend Stoneworks to anyone.”

Helpful Report

Posted 11 years ago

“The tiles have now been delivered and are just about to be laid. Thank you for your help, Stonework’s have provided a very professional service. Kind regards Karen O’Leary”

Helpful Report

Posted 11 years ago

“I think we are all reasonable people and we know Mark was simply trying to do the very best he could for us (and you). I don’t think there is anything we can do about the scratched floor – we might be able to somehow “polish” out the scratches but perhaps we should have moved the fridge out of the way before Mark arrived. Please make sure Mark doesn’t beat himself up over it – he did a fabulous job and we are very happy with the floor. Thanks also for confirming the right amount was sent – we don’t need any more as we have two spare tiles and we have resolved our window sill problem (we were going to use any spare floor tiles). Mark was surprised as he said there was no wastage to speak off (he certainly didn’t leave any here). Anyway, many thanks for your excellent service, honesty and rapid reactions to my email about the scratches and quantity. We would certainly recommend you to others and come to you for any future supply/work if the need arises (I doubt you do quality, rustic, v-edged engineered Oak flooring at a very competitive price – supply only?). Please do pass on our gratitude to Mark for doing such a fabulous job and so fast. Hope his hotel was OK. Best wishes, Simon & Kathy Drew”

Helpful Report

Posted 11 years ago

“I just wanted to write an email to thank you for excellent customer service. The communication via email and phone was excellent and the sample was delivered the next working day for approval. Thanks so much for making the purchase very easy. I will recommend you to family and friends.”

Helpful Report

Posted 11 years ago

“I have almost completed this garden project now (just waiting on a water feature) ... but never fear, I used the slate that you quoted for to do it! I think my order has probably slipped below the radar because I phoned on a Friday and you were already swamped with calls, so I didn't get chance to speak with you. Your colleague who fielded my phone call arranged the order and delivery for me. The delivery all arived as arranged and the slate has since been laid. I'm happy with the colour variation of the slate as thats exactly what I was after and the quality of the individual tiles was very good. I'm very pleased with the final result so top marks to you all for the product and service :)”

Helpful Report

Posted 11 years ago

Stone Direct UK is rated 4.9 based on 154 reviews