“If I could have given ZERO stars I would.
Ordered on 19th November and still not received item. Have sent 2 emails chasing it up and not had a reply. Disgusting service. 😡😡😡😡😡😡😡😡😡😡😡”
Hi Zoe,
Thank you for getting in touch and for your review. We are so sorry for the inconvenience caused. Your replacement order after the first was lost in transit was shipped yesterday. We would like to offer you 20% off your next purchase or a tour for two if you are ever in Stirling as an apology. Best, June.
“Although initially let down that the order wasn’t delivered on the due date as said on check out. Once I communicated with Stirling and their very quick reply explaining the situation, the gin pig came very quickly. This was a gift I bought was for a close friend, who once opened fell in love with it immediately as did I. A truly unique present for all gin lovers.”
“Only problem was that the whisky had a numbered bottle. The number on the box didn't correspond, so had to visit for distillery for correct box. Luckily I didn't stay too far away.”
Ian,
We are so sorry for the inconvenience and thank you for your review. We appreciate you taking the time to leave a review and for popping into the distillery yourself. Best, June
“Really lovely, tasty, top quality gin made by true artisan distillers. Such a refreshing change from 'ordinary' supermarket offerings. Good price and excellent customer service too.”
“Excellent gin from a gorgeous wee distillery tucked into a delightful location below Stirling Castle. Have been on a tour, a cocktail evening and gin school and all were great. Staff are friendly and knowledgeable. I make sure to always have at least one bottle from Stirling gin in the house”
“Excellent service and phenomenal gin. Arrived superbly packaged and in very good time. Honestly cannot fault either the distillery or the service at all. Thank you.”
“Have ordered a bottle of gin at Christmas time as a gift for the past few years. It always arrives in good time and well packaged. Very reliable company.”
“I bought a bottle of Sons of Scotland "Cambusbarron" whisky as a present for my husband at Christmas. It didn't come in the suggested time scale - probably due to the pressure on the Royal Mail. I emailed the distillery and they were very supportive. Luckily, it arrived in time for the big day. The actual whisky was much appreciated - a special treat. I was so impressed with Stirling Distillery, including an earlier whisky tasting session I had taken part in, that my son and I have now preordered six bottles from the first casks that will actually be distilled on the premises.”
“the recipient of this gift was absolutely delighted with it. They had been unaware of your Company and specifically the product. I feel sure they will use you in the future. Thank you.”
“My husband and I live in Western Australia so unfortunately we can’t visit the distillery during the Covid pandemic. We ordered gin as Christmas gifts for some of our family who were very pleased with their gifts. The Stirling Distilery website is interesting and the staff were extremely helpful when the delivery company failed to deliver one of the gifts to my brother. Can’t wait to visit one day!”
