“I purchased a tour and tasting voucher on 15th July, based on the strong recommendations of family members. Confirmation and shipment emails received on 15th. Money taken from my account. Voucher not yet received at delivery address in Glasgow (today is 25th)! I have sent two emails seeking clarification from Stirling Distillery but I have heard absolutely nothing back. Shocked at this poor service. The voucher was a birthday gift for my daughter (birthday was 17th July).”
“I purchased a voucher on line on the 7th July for a birthday present still haven't received voucher yet 18th July sent email and phoned several times still no joy don't seem to be too bothered had to pay for shipment costs even though I only stay a couple of miles away not reliable”
“Being a whisky collected i was very disappointed in the service I received, from placing the order to receiving it took 19 days with no communication.”
“Paid for express delivery and it didn’t arrive. When I contacted they couldn’t care less, said they had been having issues with DHL so not sure why you are still using them?
It was a gift and I had to turn up empty handed. When it eventually arrived I had to post it to my friend which cost me £13 and I have only been given a refund of £5 for the shipping so I’m now out of pocket.
Shocking customer service, avoid at all costs.”
“I bought Sons of Scotland the Cashly which is displayed as 14 years old, this was a gift for Christmas but received two 7 year old whiskies instead. No message that they didn't have this in stock at the point of ordering or once dispatched.”
Hi Jo,
Thank you for the feedback. Please email us hello@stirlingdistillery.co.uk and we will pick this up asap and get it resolved. We apologise for any inconvenience.
Elle
“If I could have given ZERO stars I would.
Ordered on 19th November and still not received item. Have sent 2 emails chasing it up and not had a reply. Disgusting service. 😡😡😡😡😡😡😡😡😡😡😡”
Hi Zoe,
Thank you for getting in touch and for your review. We are so sorry for the inconvenience caused. Your replacement order after the first was lost in transit was shipped yesterday. We would like to offer you 20% off your next purchase or a tour for two if you are ever in Stirling as an apology. Best, June.
