“Being a whisky collected i was very disappointed in the service I received, from placing the order to receiving it took 19 days with no communication.”
“Paid for express delivery and it didn’t arrive. When I contacted they couldn’t care less, said they had been having issues with DHL so not sure why you are still using them?
It was a gift and I had to turn up empty handed. When it eventually arrived I had to post it to my friend which cost me £13 and I have only been given a refund of £5 for the shipping so I’m now out of pocket.
Shocking customer service, avoid at all costs.”
“I bought Sons of Scotland the Cashly which is displayed as 14 years old, this was a gift for Christmas but received two 7 year old whiskies instead. No message that they didn't have this in stock at the point of ordering or once dispatched.”
Hi Jo,
Thank you for the feedback. Please email us hello@stirlingdistillery.co.uk and we will pick this up asap and get it resolved. We apologise for any inconvenience.
Elle
“If I could have given ZERO stars I would.
Ordered on 19th November and still not received item. Have sent 2 emails chasing it up and not had a reply. Disgusting service. 😡😡😡😡😡😡😡😡😡😡😡”
Hi Zoe,
Thank you for getting in touch and for your review. We are so sorry for the inconvenience caused. Your replacement order after the first was lost in transit was shipped yesterday. We would like to offer you 20% off your next purchase or a tour for two if you are ever in Stirling as an apology. Best, June.
