“Sadly, I didn't get to try the cakes myself as I sent them to my friend for her birthday. She shared them with her family and said they were delicious. She is 85 and loves chocolate and thought they were rich and moist. She was very impressed with all the instructions on how best to keep them at there peak condition. Many thanks.I will use Sponge again when gifting.”
“I tried to cancel an order 44 minutes after placing it, as my wife and I had accidentally both ordered cakes. They waited 15 hours to reply, and then told me I was too late. There was no way to call.”
“Paid for express delivery. Ordered for two days prior to the date I require the cakes for. Now Amazon aren’t delivering until after that date so a waste of £40+ as the cakes will have been in transit for five days and I don’t want them. Order number 2091551”
“Used Sponge for many years. Always great cakes and first class delivery. Now delivery has changed to Amazon and Sponge don't understand a 2 day delivery means it is pointless dispatching it the day before the delivery date. Now the cake will be at least 4 days late. You might as well make the cake yourself. I won't be using again.”
“Disappointed with the unreliable delivery service - paid extra for express delivery, only to receive an email saying they couldn’t meet the delivery date I paid for. Whilst I understand delays happen, not offering a refund for the express delivery fee is poor. The response I received was unhelpful, and I won’t use them again - too unreliable.”
“After coming across Sponge by chance (I wish I hadn’t) I ordered for my brothers birthday and the order was due Saturday, and has not arrived. I normally order doughnuts as gifts but the company has gone into administration where I normally order from, so was looking for somewhere new to order my gifts from. I would've ordered elsewhere if I knew my order wouldn't have arrived, particularly after paying more for Saturday delivery. This as my first (and now last) experience, was not good. Only hope the order now actually arrives after reading other reviews!!”
“Paid for express delivery. Delivered to the wrong address!! Birthday gift for my sister very disappointed.
Tried to contact via order confirmation but form stating wrong email address and wrong order number. What a waste of time and money”
“Cake did not turn up and neither did email explaining why until I enquired about non delivery. Very disappointed with unreliable service and lack of joined up customer support. Beware of this company”
“No cake delivered customer service terrible
Ordered Monday gave slot time stayed in
Didn’t come 4 phone calls later to sponge cakes no customer service
Never buy again 0 out of 10”
“I will not be ordering from this company again. I fell in love with the Quirky Card and Cakes a nice change from the bog standard card. First time was fine, but second and third time the card did not arrive when it should of and when I checked the tracking it was posted after 4pm 2 days before the card was due to arrive and the cake only had two days before it reached the best before date. I contacted Lauren in customer services to say three times the mailman was past and the cake did not arrive, but to be frank she couldnt care less kept saying wait until 5pm even though I said the mailman handed me my other parcels but this was not there. They post too late for the date and the cake is okay. I told Lauren I was disappointed and will not be ordering again to which she replied "Okay no problem". Take my advise loads of other companies do this services out there use them and not this one. I 100% will no be buying again.
Edited - 16/03/2023 - please note the response below is rubbish and they have blocked me on Facebook when I requested a refund this morning. I ordered so I could have the delivery 16th March for my mothers birthday today 17th March. I have been advised the Card arrived 17th March @ 14.25 too late for giving to my mum at her birthday lunch so had to go out and buy a birthday card, due to this arriving too late. Awful company to deal with and customer service non existent. If we ordered the card with more than a few days of the due date of the birthday the cake would be out of date for giving to my mum. Give this company as wide berth !! Complain and they will block you on Facebook.”
