SPIRALSEVEN MENSWEAR Reviews

Name: SPIRALSEVEN MENSWEAR
Address: 3/5 crown street, 3/5 crown street, United Kingdom
Rating: 4.82

4.8 Rating 1,626 Reviews

96 %

of reviewers recommend SPIRALSEVEN MENSWEAR

4.8

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About SPIRALSEVEN MENSWEAR:

Welcome to Spiral Seven Clothing!

Established in 2013, you can find us at Crown Street, Halifax, or shop online at www.spiralseven.com.

At Spiralseven, we take pride in our excellent customer service, receiving consistently positive reviews from our customers every day. Our friendly team is always available to answer any questions about our products, sizes, or delivery information via phone, email, or online chat.

We work hard every season to bring you some of the best brands and products available. Our brand portfolio includes Carhartt WIP, EA7, Emporio Armani, Pretty Green, Lyle & Scott, Fila, Marshall Artist, Lacoste, Sergio Tacchini, and many more. We also introduce new brands as we expand our collections each season.

Spiralseven

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SPIRALSEVEN MENSWEAR 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing experience. I placed an order for two items at a great price, and the store indicated a delivery time within 5 days. It’s now been 7 working days, and the order hasn’t even left the UK yet. I tried contacting customer service by email and Instagram, but received no response at all. I’m starting to doubt whether I will ever receive my order. Very disappointing experience and poor customer support.”

Helpful Report

Posted 4 months ago

Thank you for your message. I’m very sorry for the delay and completely understand your frustration. We aim for 95% of our orders to be delivered within 5 days to Italy, and on this occasion it took 11 days. This was due to your order being held up in a customs inspection, which is something unfortunately outside our control. We do highlight this possibility on our detailed shipping page. While this rarely happens, you could see via the tracking information that your item was still on the way and where it was being held, and we also sent updates along the way. We sincerely regret that this caused a disappointing experience and appreciate your patience and understanding. We’re constantly working to ensure our shipping and customer support processes are as smooth as possible, and your feedback is very valuable to us. Kind regards, Spiralseven

Posted 1 month ago

“I had a faulty t shirt and it’s been 3 weeks with no response despite emails and phone messages”

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Posted 5 months ago

“Item never arrived, took ages to get a refund. Not even sure it’s a real company would never use again”

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Posted 6 months ago

We’re very sorry to hear about your experience and completely understand your frustration. Unfortunately, in this case, Royal Mail lost the item during transit, which was entirely out of our control. As soon as we were notified, we processed your refund immediately to ensure you were not left out of pocket. We are an independent family business and official stockist for over 10 years, and we sincerely apologise for the inconvenience caused. We truly hope you’ll consider giving us another chance in the future. Kind regards, Spiralseven

Posted 4 months ago

I’m truly sorry for any inconvenience you experienced. I want to assure you that your item was refunded 12 days after it was originally shipped out to you. When Royal Mail received the parcel at their depot, the tracking status didn’t update, so we had to wait a bit to confirm that it was lost before we could process the refund. We made sure to keep you updated every step of the way and worked diligently to ensure that your refund was handled as quickly as possible. Your patience and understanding mean a lot to us, and we’re grateful for your cooperation. If there’s anything further we can do to assist, please don’t hesitate to reach out. Kind regards, Spiralseven

Posted 1 month ago

“Excellent, jacket delivered the very next day, well impressed”

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Posted 1 year ago

“Badly damaged goods No reply from firm Court action issued”

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Posted 3 years ago

“I have ordered my tracksuit a week ago, only got an email to say that my order has been shipped, no tracking number and i tried to get into contact with spiralseven. No reply”

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Posted 3 years ago

“Received the order very quick however had to return it due to it not fitting, it was returned in December 2020 and its September and I still haven't received a refund although I keep receiving emails saying we are processing your refund, no response from customer service, so overall a bad service.”

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Posted 4 years ago

Hi Paige I have investigated this matter and I can confirm a full refund was sent to you in full. I would suggest checking your bank and im sure you will see this. I have also gone ahead and sent you the refund details, including date/time and confirmation reference number of the refund transaction details for you convenience. I believe you have overlooked this refund in your bank account, however if you need any further assistance, please do get back in touch via telephone, online chat or email via our contact us page. Many Thanks Spiralseven

Posted 4 years ago

“Sent me the wrong clothing lol”

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Posted 4 years ago

“Be warned if royal mail don't make sure you get your order then spiralseven clothing won't be of any help or offer you recompense and as for their customer service well it's non existent. 👎”

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Posted 5 years ago

“Very poor customer service. Have left three messages and still waiting for a call back to sort out a jacket. That was nearly three weeks ago.”

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Posted 5 years ago

“Ordered item on 29th august 2020 they said delivery would be 1st September 2020 still nothing contacted company no reply whatsoever needed this for children’s 1st day back at school had to buy something else and I’m still waiting for the company to get in touch to explain and rectify really disappointed and hate giving bad reviews as I was recommend to this company”

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Posted 5 years ago

“top received on due date. Packaged well.”

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Posted 5 years ago

“Worn the item once washed once and logo has practically fell off not very happy at all to be honest £48 for a hoodie and this happens”

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Posted 6 years ago

“Not impressed at all, ordered some socks by mistake ad although I did not even open the package when it was arrived, I was told that I could not return them for hygiene reasons.”

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Posted 6 years ago

Hi Thank you for taking the time to leave feedback. As our policy states and as an industry standard, items such as socks & underwear cannot be returned due to hygiene reasons. I understand you advised that you didn't wear these but we have to take precautions. All this was clear in our return policy and was advised to you by our after sales team. I hope this clears everything up and if you would like more information, please don't hesitate to call our customer service team by telephone, email or live web chat who will be happy to assist you further. Many Thanks Spiralseven

Posted 6 years ago

“Didn’t receive item after a month of ordering”

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Posted 6 years ago

“You cant return an item for free unless its faulty. So many companies let you do this now, Spiral Seven will get left behind. I also feel they dont make that clear on their website. I tried to clarify, 2 online msgs, 2 emails and a phone msg and still no response”

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Posted 6 years ago

“The product to arrived bad”

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Posted 7 years ago

Hi Gabriel Your item has had 3 delivery attempts and on all 3 occasions no body has been in to receive it. Both email and calling card was left advising you that you now need to collect the item from your local collection office. If you need any further assistance please contact us on sales@spiralseven.com Tel: 01422 362022 And we can help and assist you further in this matter. Many Thanks Vinny Customer Services Spiralseven

Posted 7 years ago

“Still waiting on my parcel it was a birthday present sent emails and had no reply”

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Posted 7 years ago

Hi Kayley Our tracking shows this item has in fact been delivered and delivered on time as promised. However as you are saying you haven't received this still, we have initiated an investigation with the courier which once this is concluded over the next few days, we will be in touch with our findings and will then take the necessary steps. If you need any further assistance please contact us on sales@spiralseven.com Tel: 01422 362022 And we can help and assist you further in this matter. Many Thanks Vinny

Posted 7 years ago

“I've still not got my delivery that said 'order now to receive Monday' which was on Friday and it's Wednesday tomorrow”

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Posted 7 years ago

“Still waiting for delivery of coat two days after promised delivery date. No communication unless pushed. Will never use again”

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Posted 7 years ago

Hi Mark Im extremely sorry that you haven't received your item yet. I have tracked your item and can see we did ship this on time and should have been with you next day, unfortunately tracking shows that it is still with the courier. We have contacted them and we are now just awaiting an update. I can also see we have kept you updated all the way, and we did point out and hope you could appreciate that due to Black Friday, things do take a little longer. However please be assured that we are working on this and will have a further update to you shortly. Many Thanks Spiralseven

Posted 7 years ago

SPIRALSEVEN MENSWEAR is rated 4.8 based on 1,626 reviews