The ordering process was straight forward and the customer service was excellent. The thing I didn't like, and wasn't aware of until delivery, was that a full inspection of the bath had to be done during delivery before signing for the bath, as any damage wouldn't be 'considered' after this. Bearing in mind that the bath and accessories were very well wrapped onto 2 pallets at right angles to each other , then wrapped again individually, meant I couldn't properly do this, as well as the fact the delivery driver was blocking my cul de sac with a large truck so there was a lot of pressure to do this quickly. In future I will be buying from a company that allows a reasonable time for inspection of goods following delivery.