Sotto Reviews

Name: Sotto
Address: 3.10 The Plaza, St Pauls Square, Liverpool, England
Rating: 4.66

4.7 Rating 505 Reviews

92 %

of reviewers recommend Sotto

4.7

Based on 505 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone

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Sotto 5 star review on 10th September 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery. Product fine. Coloured coir matting purchased was dark grey but it looks more black than any grey colour.”

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Posted 4 months ago

“Item ordered, received in good order and of good quality. Postal route was very slow.”

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Posted 4 months ago

“Flooring is ok but would you stop send me massage and email about my flooring will be letter? Please”

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Posted 6 months ago

“Good product, prompt delivery.”

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Posted 9 months ago

“THANK YOU FOR SAMPLES. PRODUCT APPEARS VERY GOOD, - STILL UNDECIDED IF COLOUR SUITABLE.”

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Posted 10 months ago

“Very good fit well done”

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Posted 11 months ago

“Good customer service. Samples arrived very quickly”

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Posted 11 months ago

“Would be 5 but the couriers let you down. Evri were horrific, took two weeks to get samples (sent twice). Then delivery courier was good but tracking didn’t update and turned up out of the blue, lucky I was in.”

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Posted 1 year ago

“Very fast delivery,I wasn't advised when though, lucky the driver called an hour before hand. Thought goods were incorrect by the labelling but on opening a box saw it was exact right. Overall a really good company but communication could be improved. Would recommend and use again.”

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Posted 1 year ago

“Good quality flooring and delivered on time. Fair price.”

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Posted 1 year ago

“A good service and good sample provided.”

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Posted 1 year ago

“Prompt delivery of carpet”

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Posted 1 year ago

“Good quality carpets at a good price”

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Posted 1 year ago

“Shouldn’t be sent a review just for ordering samples”

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Posted 1 year ago

“Great product. Arrived much quicker than expected. Excellent communication quick response to any queries”

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Posted 1 year ago

“Delivered on time. Some of the packaging was damp. Of course, the vinyl planks inside, were unaffected.”

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Posted 1 year ago

“Amazing company ..will use again done my whole house for £600 Good quality matched samples to a t”

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Posted 1 year ago

“Excellent quality and very good value.”

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Posted 1 year ago

“Order came quickly, and well packed. Didn’t find the product easy to fit and found the backing was easily damaged though. Not sure if this is common with this type of product. Managed to hide any problems and product looks good down.”

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Posted 1 year ago

“Great products , bought some nice looking LVT with a good wear layer. Samples are available which is good , free delivery , but that's why they loose a star. DPD clearly can't read red labels on 4 packages....glue down LVT should be stored flat , the delivery driver propped them up against a wall with the LVT bowing in the middle. If I had more than 31 minutes notice that they were being delivered I could have ensured I was home. I didn't even know it was being delivered that day , never mind a time slot. I think Flooring UK should use another courier before it damaged their reputation beyond repair. See attached photos , showing how the flooring was left outside my house against a busy road , and planks bowing.”

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Posted 1 year ago

Sotto is rated 4.7 based on 505 reviews