“I wanted to order this product. I ended up paying full price, and the 20% Black Friday discount wasn't applied. When I contacted customer service, they told me there wasn't a discount on Diaries. This is NOT a diary! After several emails back and forth, I was able to place the order through a member of customar service, but I lost faith in them. Ultimately, I decided not to buy it. I did get a full refund, though. Best,
Martin.”
“I bought this item online only to be told later it was out of stock. This was to be a birthday present and it’s left me without the gift I needed. Very poor.”
“I’m very disappointed with this experience. I was able to purchase the Day Tote in Navy on the website, only to later be told it was no longer available and receive a refund. The bag was chosen for a specific purpose, so this was particularly frustrating. To make matters worse, I have not heard back from customer service despite reaching out. This is not the level of service I would expect from the brand.”
“Unfortunately after purchase I received an email saying the item was out of stock. I was offered an alternative colour which was not suitable. As this is a present for a friend I am very disappointed”
“I never received this item. Instead, was notified via email one week later that this item is no longer in stock and would be canceled. Not very happy with the finality of the email and no assistance with purchasing another option. Decided not to get anything in its place.”
“I ordered and paid for this online, waited for it to be shipped out, as it was a present, only to get a notice a week later saying that it had sold out with no further information. Very disappointing and bad customer service.”
“C’è un problema essendo un regalo personalizzato il prodotto non può essere consegnato senza la confezione usuale ma con una scatola pessima di cartone bianco…!non è accettabile”
“HO RICEVUTO UNA VOSTRA COMUNICAZIONE CHE L'ARTICOLO RISULTA ESAURITO, RIMANGO IN ATTESA DEL RIMBORSO DELL'IMPORTO DA ME VERSATO ATTRAVERSO LA MIA CARTA DI CREDITO. CORDIALMENTE. MC”
“Service is among the worst I have experienced . The purchase was a gift and they sent the recipient the invoice instead of billing the company that made the order . Unresponsive in addressing enquiries”
“My diary has not been delivered. The receipt indicated that it was sent to my daughter-in-law in Seattle WA. I live in CA and filled out the order form correctly.
What happened?
I contacted both Symthson and DHL. NO RESPONSE.
VERY DISAPPOINTING CUSTOMER SERVICE.”
“I had put in an address of a po box. Smythson sent it knowing DSL dies not deliver to po boxes i caused me many hours on the phone trying to rectify the situation. Also. There was nothing on the web site i saw about the goods being shipped from England. I hope i dont get a tarriff”
“Can't comment because it's not been received. Should have arrived yesterday. UPS very unhelpful and couldn't guarantee delivery for Monday. Excuse is they can't find address. I reminded them I've had deliveries from all couriers including UPS before. They promise to try to deliver for Mo day.”
