“Terrible. Smythson used DHL. DHL kept saying they tried to deliver. They did not. I was home all days. If Smythson uses DHL I shall not use Smythson or DHL again”
“I did not receive the correct product. I received the Soho Notebook in Mara in Navy but WITHOUT the side closure, and I am gutted. After many orders, I will not buy again from Smythson.”
“I haven't received it yet--I was supposed to last Friday, but something went amiss with the address label and my package went to Pawtucket, Rhode Island, instead of Richmond, Virginia. I hope to receive it Monday, but this experience has been a troubling one.”
“I was unable to get a refill before Xmas 2025 as you were out of stock. No mention of how long to wait. I phoned up and asked to be notified when stock was in. This never happened. Finally got the 2026 refill ,6 weeks into the new year. I buy every year. How do I prevent this happening again.”
“Service is among the worst I have experienced . The purchase was a gift and they sent the recipient the invoice instead of billing the company that made the order . Unresponsive in addressing enquiries”
“HO RICEVUTO UNA VOSTRA COMUNICAZIONE CHE L'ARTICOLO RISULTA ESAURITO, RIMANGO IN ATTESA DEL RIMBORSO DELL'IMPORTO DA ME VERSATO ATTRAVERSO LA MIA CARTA DI CREDITO. CORDIALMENTE. MC”
“C’è un problema essendo un regalo personalizzato il prodotto non può essere consegnato senza la confezione usuale ma con una scatola pessima di cartone bianco…!non è accettabile”
“I ordered and paid for this online, waited for it to be shipped out, as it was a present, only to get a notice a week later saying that it had sold out with no further information. Very disappointing and bad customer service.”
“I never received this item. Instead, was notified via email one week later that this item is no longer in stock and would be canceled. Not very happy with the finality of the email and no assistance with purchasing another option. Decided not to get anything in its place.”
