“I was unable to get a refill before Xmas 2025 as you were out of stock. No mention of how long to wait. I phoned up and asked to be notified when stock was in. This never happened. Finally got the 2026 refill ,6 weeks into the new year. I buy every year. How do I prevent this happening again.”
“The diary now has no pencil and no pocket at the back so the quality is not so good and still charging the same! Also I gave you my correct address but DHL was given an incomplete address and the DHL website would not let me change and add the correct information. So not a good experience. I have til now had a diary from you every year. What has happened to quality and the delivery! Very disappointed.”
“Disappointing experience. I didn’t receive an email order confirmation, then had to chase twice just to receive an order update. When it finally arrived, it was too late to give as the gift it was intended for. Quite frustrating for the level of service expected by Smythson.”
“Hello. I would love to write a review however I have not received my order. I think you should make sure that my order has been delivered before asking
me to write a review. Now I am concerned that that the order has been lost. Maybe you could look into exactly where my order is and get back to me. Thank you”
“Ordered on line during sale.
Item cancelled by Smythson, no reason given
Spoke with Symythson who advseid it was their error
Reordered for expressed delivery on a Friday, advsied delivey would be Staurday arrived Tuesday”
