“Disappointing experience. I didn’t receive an email order confirmation, then had to chase twice just to receive an order update. When it finally arrived, it was too late to give as the gift it was intended for. Quite frustrating for the level of service expected by Smythson.”
“Unfortunately after purchase I received an email saying the item was out of stock. I was offered an alternative colour which was not suitable. As this is a present for a friend I am very disappointed”
“I’m very disappointed with this experience. I was able to purchase the Day Tote in Navy on the website, only to later be told it was no longer available and receive a refund. The bag was chosen for a specific purpose, so this was particularly frustrating. To make matters worse, I have not heard back from customer service despite reaching out. This is not the level of service I would expect from the brand.”
“I bought this item online only to be told later it was out of stock. This was to be a birthday present and it’s left me without the gift I needed. Very poor.”
“Not yet received. The delivery options for the delivery company used are minimal I can’t choose a pick up point. Really disappointed I haven’t received before the new year”
“Can't comment because it's not been received. Should have arrived yesterday. UPS very unhelpful and couldn't guarantee delivery for Monday. Excuse is they can't find address. I reminded them I've had deliveries from all couriers including UPS before. They promise to try to deliver for Mo day.”
“I had put in an address of a po box. Smythson sent it knowing DSL dies not deliver to po boxes i caused me many hours on the phone trying to rectify the situation. Also. There was nothing on the web site i saw about the goods being shipped from England. I hope i dont get a tarriff”
“Hello. I would love to write a review however I have not received my order. I think you should make sure that my order has been delivered before asking
me to write a review. Now I am concerned that that the order has been lost. Maybe you could look into exactly where my order is and get back to me. Thank you”
“I wanted to order this product. I ended up paying full price, and the 20% Black Friday discount wasn't applied. When I contacted customer service, they told me there wasn't a discount on Diaries. This is NOT a diary! After several emails back and forth, I was able to place the order through a member of customar service, but I lost faith in them. Ultimately, I decided not to buy it. I did get a full refund, though. Best,
Martin.”
“My diary has not been delivered. The receipt indicated that it was sent to my daughter-in-law in Seattle WA. I live in CA and filled out the order form correctly.
What happened?
I contacted both Symthson and DHL. NO RESPONSE.
VERY DISAPPOINTING CUSTOMER SERVICE.”
“The diary now has no pencil and no pocket at the back so the quality is not so good and still charging the same! Also I gave you my correct address but DHL was given an incomplete address and the DHL website would not let me change and add the correct information. So not a good experience. I have til now had a diary from you every year. What has happened to quality and the delivery! Very disappointed.”
