“I've always received absolutely fantastic customer care. Products have always arrived on time. I'll go on purchasing from this retailer because I've got no complaints at all.”
“I have waited to hear how the bag was received!
“Oh my, this is way beyond my expectations, my hopes were, and now I have this perfectly amazing present”! Was our daughters reply.
I left your handwritten note Stephen to me so she could see your personal interest and perfection of sending out this product. She actually noted this, and said , this is how genuine shops survive.
From ordering to final presentation, excellent
Thank you so much”
“The customer service I received was second to none. I ordered a Black Barbour Briefcase to be delivered to Japan. To my absolute delight I received this briefcase quickly, within 7 days. I actually noticed that the shipping cost was slightly higher than what I had paid for - but Smyths' Country Store didn't even ask me to pay the difference in shipping cost. Thank you. On top of that, due to their experience and business knowledge, I was able to avoid potential issues with customs which can often delay and/or incur costs when receiving internationally shipped goods. Thank you again. So then I opened my parcel and I was surprised again. I found a personalised hand written note from Stephen Smyth which really put me in a good mood and made me feel so happy to do business with this company! The whole experience was an absolute pleasure and perhaps comparable to shopping in a high quality department store - except I didn't even have to leave the comfort of my home! Thank you Stephen and John Smyth, I will be back for my next Barbour product!”
“Great service and great quality items they’ve got here my bag arrived promptly and with a handwritten letter which is a nice touch!
Thanks and I would Highly recommend!”
“Great value for money and fantastic service. Website is easy to navigate around and the transaction was quick and straightforward. Item was dispatched, updates were provided, and the item was received quickly. Would highly recommend the website and app to track your order.”
