“Incredibly slow shipping out of S.Korea (took almost a month to leave the country)(I suppose there is a pandemic on!), once in the hands of Royal mail it was only a few days.
Bad/non-existent communication from seller.”
“9 weeks and 3 days after I ordered my items finally arrived.
Brilliant. But what a long wait!
Tracking did not work; contacted support, but it was never possible to check support status.
You have to admit that everything ordered arrived very neatly wrapped. But think twice before buying from BicycleHero, it took more than 9 weeks to arrive.
Could be a good idea to choose the fastest shipping option they have on offer. I went for standard shipping - not a good idea.”
“I’ve ordered from these guys twice and it’s been great both times. I can get equipment that is unavailable in the US. Shipping information is detailed and timely. Thanks!”
“I posted an order about a month and a half ago. My credit card has been charged but no sign of the goods. If have twice enquired about the status of my order. Despite promising to respond within 1 business day there has still been no answer. DO NOT DO BUSINESS WITH THIS SITE. DO NOT GIVE THEM ANY MONEY.”
“BicycleHero.com has items that other retailers do not have, and clearly explained how there would be a number of days of international shipping between warehouses before a tracking number would become available.”
“placed an order on 7/1 where item was listed as in stock. on 7/21 emailed customer service regarding status of order as it has yet to be shipped. have not heard back. attempted to email again on 7/28. one star based on faulty advertising regarding item being in stock, taking money for product before it was shipped, and poor customer service thus far. at this time, business in bordering on stealing as I was charged before item was shipped.”
“2 months since I ordered - nothing received.
8 weeks exactly or 2 months since I placed an order with BicycleHero. Tracking not possible any more. Was encouraged to contact BicycleHero support. Unable to login to check status of my support ticket. No feed back from BicycleHero Support. From other customer reviews I
understand that you should expect a shipping time of between 8 weeks and 10 weeks.
If the above is OK, then by all means buy from Bicycle Hero”
