“Ordered and paid for two connex 11 speed quick links 6 weeks ago. Despite numerous emails to bicycle heroes I have neither my links or a reply.
I think this company is a scam. Avoid.”
“I ordered a bike seat and after 1 month it never shipped. I reached out to customer service multiple times and never received any response at all. I had to escalate to my credit card company to get my money back. Go elsewhere.”
“I send BikeHero a question on a brake part on two separate occasions and never received an answer. I decided to order the item anyway on 6/4/20, but the item was never shipped, noting that their warehouse is listed as being located in the same state, CA. Accordingly as of 7/2/20 I asked them to cancel my order as I could not wait any longer. Now as of 7/10/20 still no response from them. This is an unprofessional and irresponsible outfit, and I will tell my cycling friends to order elsewhere.”
“I needed a new Sturmey-Archer shifter to repair my ancient Raleigh 3-speed. BicycleHero had the part at a reasonable price, and got it to me in about a week, right on the day they promised.”
“this company is awful. took 3 months since i ordered, nothing showed up yet, no one in customer service or their MD responds.
DO NOT BUY ANYTHING FROM HERE”
“Schaut euch das an !!!
Am Montag wurde meine Bestellung im Shop bearbeitet, Dienstag ging sie auf die Reise und am Donnerstag wurde sie zugestellt. Wahnsinn, einmal um die ganze Welt ...
So schnell ist ein Paket wenn ich es innerhalb Deutschland versende.
Jetzt frage ich mich nur, warum ich 5 Wochen lang "hingehalten" wurde.
Wenn ich mir da diverse eMails nochmal ansehe fühle ich mich echt verarscht.
Nun ja, meine Bestellung ist dann ja doch noch angekommen.
Trotzdem nur 1Stern für die Bewertung.
Ob ich in diesem Shop nochmal bestelle, weiß ich ehrlich gesagt nicht.
Anbei der PaketTrack ...
Delivered 07/02/2020 11:16 A.M. XXX, DE DELIVERED
07/02/2020 5:45 A.M. XXX Arrived at Facility
07/02/2020 1:09 A.M. Koeln, Germany Departed from Facility
07/01/2020 11:50 P.M. Koeln, Germany Import Scan
07/01/2020 9:59 P.M. Koeln, Germany Arrived at Facility
07/01/2020 12:00 P.M. - Your package was released by the customs agency.
07/01/2020 5:00 P.M. Incheon, Korea, Republic of Departed from Facility
07/01/2020 6:09 A.M. - Your package is being processed at the clearance agency.
06/30/2020 5:16 P.M. Incheon, Korea, Republic of Export Scan
06/30/2020 3:52 P.M. Incheon, Korea, Republic of Hub Scan
06/30/2020 2:49 P.M. Incheon, Korea, Republic of Arrived at Facility
06/30/2020 2:44 P.M. Goyang Si, Korea, Republic of Departed from Facility
Past Event
Shipped 06/30/2020 1:29 P.M. Goyang Si, Korea, Republic of
Origin Scan
Past Event
Label Created 06/30/2020 2:00 P.M. Korea, Republic of
Order Processed: Ready for UPS”
“I ordered a clearance polar bottle to match one I had lost from the set. The Sewoong group was very diligent in making sure the package got to me. They're the best!”
“Ich glaube es einfach nicht.
Nach 5 Wochen (Bestelldatum 20.05.20) ,
unzähligen (unbeantworteten eMails) und sogar einem Telefonat habe ich seit heute (30.06.22) eine nutzbare Trackingnummer von Pantos und auch bei UPS ist der Status
"Order Processed: Ready for UPS"
sollte es tatsächlich doch noch zu einer Auslieferung kommen?
was hat der Shop die letzten 5 Wochen getan ?
Vielleicht meine Ware bei Hersteller bestellt ?
was auch immer , ich werde weiter berichten!”
“wie wann aktuell mal wieder sehr schön feststellen kann, wird bei diesem Onine-Shop nach Lust und Laune gearbeitet.
Seit langer Zeit wird eine Review vom Shop kommentiert, andere, mit dem selben Problem, nur ein paar Tage vorher gepostet eben nicht.
Was für ein katastrophaler support.”
“I am yet to receive my purchase. It has been over a month and it was meant to be for Father’s Day in the U.K. 21 Jun 2020... very disappointed.
I have wrote an email and received no reply however was sent an email asking for a review.... priorities....”
Sorry to delay the delivery. Your order was shipped from Asia Center to United Kingdom by AIrway. Unfortunately because of corona, the process takes much longer than before. However every things are back to normal. You can track it in the courier's system.
The courier will update your item location within a few hours.
/ PEKR00286787
KOREA, REPUBLIC OF→UNITED KINGDOM
CARRIER : BRITISH AIRWAYS
Origin DC Out(Jun 19, 2020 18:13)
TRACKING # / PANTOS # CARRIER Location From Location To DOMESTIC # (Box Count)
LWHO 12560566682 BRITISH AIRWAYS KOREA, REPUBLIC OF → UNITED KINGDOM (0)
PEKR00286787 Export Warehouse Out (Export Warehouse Out)
LWHOLWHOJun 19, 2020 18:13
Origin Distribution Center Out (Export Warehouse Out)
LWHILWHIJun 19, 2020 16:13
Origin Distribution Center In (Export Warehouse In)
“I paid for expedited shipping to ensure the products arrived prior to our family leaving on vacation; however, the products DID NOT make it in time. I reached out to the company to inquire if the money paid for expedited shipping would be refunded and never received a response. In addition, when the products finally arrived (the day we returned from our vacation) the boxes were crumbling and damaged. I was extremely disappointed with this buying experience.”
Your order was delivered on 27th June. Please check this USPS tracking informaiton.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405511899563996896725
“I ordered a hard to find saddle from BicycleHero at a decent price. The delivery was very slow. I have a warranty issue with the saddle and have contacted BicycleHero five times by email over a space of 4 months. They provide lip service but can't be bothered to set up the warranty return with the manufacturer. In my 18 years of bicycle riding and building experience BicycleHero has the worst customer support I have experienced. I will not order from them again.”
“It has been almost three weeks and I have not received my item. Worst tracking and customer service. Stayed away from this company. Will be calling my cc soon and filing a dispute for chargers.”
