“When researching the rear-view mirror wherein I was interested, I learned that this mirror was offered this company and a firm in Germany. I read the reviews and went ahead with the purchase. I received my mirrors (I bought two: one for each of my two bikes) in a reasonable amount of time. My first thought was "Great!" And then I found a problem: one of the mirror kits was missing the handlebar inner brace. I have contacted Sewoong International twice asking for a replacement: and have twice been ignored.
So does a company which sells a commodity receive a 5 star rating for ignoring their customer? In my opinion, no. To me a 3 star rating would suggest that they at least tried to remedy the issue. That did not happen.
In summary: Delivery was Good: price was good: customer service is lacking. I did ask twice for a replacement part that is a principal component of each mirror kit.
Two stars.”
“Even with getting the product from Europe and the shipping to the US, it got here. A little slow but SI came through as it is difficult to obtain these handlebars in California...so, a job well done! Love these bars, thankyou.”
“The product was excellent quality and well packaged, just need to email your customers once purchase is confirmed and explain what is happening with the shipment, but apart from that, thanks alot.”
“Terrible. Don't even consider buying from them. Two months and no sign of my package. Nothing but excuses. Bicyclehero is a scam, not a real business. Have put in complaint with PayPal resolution centre.”
“Delivered within projected timeframe (25 working days). No issues with customs. Shipment tracking was very sophisticated, but eventually possible.
Would order again.”
“Product arrived and was exactly what I was looking for. There was a delay on shipping at first but once I brought it to their attention the matter was handled quickly. 4/5 for a great job but need to get rid of that shipping confusion.”
“They forgot an item in my order and instead of shipping me the item they refunded it to avoid the 12$ shipping cost. When I reached out nobody responded back. Very poor response time and short answers from customer service. Binachi chain lock had damage in rubber from clamp ties being to tight in packaging.”
