“Nice website, reasonable email response but in my case very poor 7 weeks delivery time. That would have been acceptable if they would have provide accurate dates. After 4 weeks I received a tracking number for HongKong to NYC. Weird to ship this from Germany to California. Why??”
“The website pictured a silver rear derailleur...received black (cannot use black)...told silver not available. I have been battling with this vendor for days with numerous requests for return label for the incorrect item. No luck yet. Nonexistent customer service....will need to open a dispute with Paypal.”
“I have not received my order as yet. I see no way to track the item in transit. I'm in the dark about it's whereabouts. Payment has been debited from my account.”
“Terrible unfortunately, I am very optomistic and was hoping for a smooth purchase but my bike brakes didn’t get mailed till 2 months and 3 emails after purchasing and delivered over 3 months later then original purchased date. I ordered brakes for my bike in the spring so I could enjoy the summer, and now the summer is almost gone. Summer...bummer... 👎”
“They are trying to sell items what they even haven't got in stock, by saying they've got one in stock. Then, cancel the order without any notification. So I called them, but none of them could speak in Japanese or enough English to communicate with. The worst site ever...”
“I thought I was ordering a headlight and taillight that were compatible with my dynamo hub, they recognized that the tail light I was ordering would not work with the headlight and held my order to make sure it was correct. I appreciate that kind of service.”
“Rustines grips- they were delivered very quickly thank you, I received them in 4-5 days.
The grips are very nice, pleasing to look at and just the right amount of give and grip in the hand. They complement my vintage bike perfectly, and are visually very similar to adverts from the 40's for the same kind of bike. I can't comment on their durability.”
