“Item delivered in a timely manner. However, upon opening the package, the item appears not to have been stored in a dry inventory area as there were some signs of rust on the metal parts of product. I had to removed the rust with a steel wool pad and a slight sanding to remove rust spots. Product functions so it was cosmetic issue probably from how it was stored?”
“Delivery can take a few weeks, but if you're happy to wait this is a good service. Query response time is good and communication helpful. I've only used the site once but they were able to deliver 29er fenders at reasonable price (virtually impossible to find in tasmania otherwise).”
“Those that can give more than 1 star are the lucky one's.
I would have but my second order has been processing for over 6 weeks now.
After contacting company they said they would refund if no status update.
No refund or contact since....
Sorry bicycle hero I won't be ordering anything from you again.”
Sorry for that. It is absolutely our fault. Because we handled your order based on your email address. So our customer support team did not check your order status. We just refunded all your payment of your second order.
According to the tracking information, Hermes UK tried to delivery it today. We already sent you the tracking information. Please check it. As you can see our shipping option, the standard shipping is very cheap and slow. If you need it urgently, you can choose the express shipment. Standard Delivery takes 13 work days from Korea to UK. We shipped it in 48hours.
“Living in California and placing orders originating from way outside of the US from a company I'm unfamiliar with can make a person nervous...which I was. However the folks at Sewoong International are the real deal. They are now on my trusted vendor list for my future needs. I received my item in good order and earlier than expected. Email communication was excellent prior to the item's arrival. Don't hesitate to trust Sewoong International for your needs.”
Hello
Sorry but your order was returned to us by Bulgarian Post. Because you gave us the address in Russian, but the international post system can accept only English. We already sent you the tracking information, You can contact to Bulgaria Post by your self. Or it will be returned to German EU custom clearance center. Please contact us as soon as possible.
BicycleHero
Sorry to delay the delivery. We sent you the Hermes UK tracking after passing EU custom clearance. Depending on the season, EU custom could
take more days without any reason. Anyway your order is still moving. We will keep checking it every day.
Posted 7 years ago
Now it is in UK by Hermes UK. They will deliver it in 2 ~ 3 work days.
Posted 7 years ago
It seems delivered today by Hermes UK. If not, please contact to Hermes UK customer support center.
“I received my item, however the item which was send was the wrong color. I am still waiting for the correct item to be shipped.
Also, while waiting for my order to arrive, the tracking feature on your website did not work. After clicking the tracking link, a page with useless text would appear instead of the expected order tracking page.”
