Sorry to delay the delivery. Unfortunately Royal Mail seems some problem. We have a lot claimed about Royal Mail Delivery. We will solve it in afew days.
“I’d write a review If I received my order! I ordered the product at the end of September and it’s now end of November and it hasn’t turned up. Quick to take your money. Poor service.”
Sorry to delay the delivery. According to the tracking information, Royal Mail could not update your item locaiton. We already refuned all your payment.
“I'm afraid I need to make another 1 star review for my Continental tires to Germany. Good to see BicycleHereo responding on my last review here that something went wrong, that the money will be refund and that I receive an automated E-mail for the refund. BUT: the money does not get charged back to my credit card account.
And when checking by E-mail with BicycleHero what could have gone wrong: No response again. I do not get it. It is so easy to reply. Looks like I have to start the chargeback process for the Credit Card to get my money back. The BicycleHero bank will not like it.”
Sorry to delay the delivery. Because EU custom clearance delay, the courier update the item was returned to us. We already refunded all your payment on Nov 14th to your credit card company. They will recredit the balance in their policy.
“almost a month since I placed the order. they never provided tracking information. now they won't even respond to my emails. I'm having to go through paypal to open a case for a refund. what a joke.”
“Thank you so much! You guys were the only ones that had these gloves in stock. I was searching for ages for them since they were discontinued. Lifesaver in my view, as I just really like this style of gloves 😊 thanks again!”
Sorry for this error. Those items were shipped from Germany to Germany. I think there were some error during the process. We just refunded all your payment. And when we find your item, we will update it again.
“I ordered a Bocsh and Muller bicycle light. What I recieved was four days late and an older version of the light I actually ordered. The tracking was completely worthless. I will not use this company for future orders.”
“I bought a rare bicycle derailleur and added a cheap mirror to get free shipping, both items listed as in stock. Weeks later, the items were still listed as in "processing" stage, but upon emailing the seller, Sewoong International, they replied the items were actually shipped, without tracking. Waited another week, contacted the seller again, - they suggested to FedEx the derailleur for free, but said that the mirror was not in stock (still listed as in stock on their web page). I did not care about the mirror. They refunded me for the mirror, and International FedEx-ed the derailleur - came quickly. Great new derailleur, installed a day later! The original shipment they had sent two months later still never actually came. Since no tracking, unsure what happened to it. I would use the seller again, if no rush or with FedEx delivery.”
