“late delivery (3 weeks over)
Status display on web page is not accurate.
Before the arrival of the product, the status of the web page was "completed" ,
, but it did not match the situation.”
Sorry for that. Your order was shipped from Germany to Japan. Unfortunately Asia Center Lunar holidays, it was delayed. We confirmed you receive your order now.
“Delivery time was quoted as 10-18 days. After 18 days my pannier rack has still not arrived. So I may have to go cycle touring with a rucksack. Not good.”
“I ordered a new crankset on 3/13 and it arrived yesterday, 3/18. I did pay the $9.99 for Tracked Delivery - Tracked Courier(5~8 Workdays).
Everything appears to be as advertised: new, in box, to the specifications I wanted.”
“I have paid extra for a 5-10 working delivery time. Web site says my order is still being processed. It is now at the 10 working day mark, no tracking information as yet. Where is my item ?”
“Item took about a month to be delivered they had to wait for 1 item because it wasn't in stock about 2 weeks so then ship to me so still pleased . communication ok.”
“This store has a very low level of customer support.
Even if there is a problem with the arrangement of goods, there is no contact at all until I point out.
You had better not purchase at this shop.”
“Hallo
Ich habe die Ware bis zum heutigen Tag noch nicht erhalten!!
Bitte um Zusendung innerhalb der nächsten 3 Tage!
Oder Erstattung des im Voraus bezahlten Betrags.
Jürgen Gertzen”
“Hunted the internet for a handlebar bag that matched the panniers I had bought. Found them here and went on to buy them. Being honest, after ordering I realised I had not heard of the company and appeared to pay through a 3rd party, but all appeared ok. Then, what I had ordered turned up within 2 working days of the order and was totally as described. I am totally over the moon with my purchase, the communication throughout and whole customer experienc and would not hesitate to buy again or recommend Bicycle hero.com to friends and family.
Thanks Bicycle hero team!”
We already sent you the tracking information by email. You should check the spam mail box because some mail system regards our email as spam because it has tracking link in the page.
Sorry for the delay of delivery. Unfortunately EU custom clearance takes more than regular season. We updated the tracking information as soon as EU custom cleared.
