Shape Posture Seating Reviews

Name: Shape Posture Seating
Address: Shape Posture Seating, Bakewell
Rating: 4.87

4.9 Rating 67 Reviews

96 %

of reviewers recommend Shape Posture Seating

Company Reviews

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About Shape Posture Seating:

Trusted Provider of Ergonomic Workplace Assessments & Solutions: Founded in 1967 as Shape Design Contracts Ltd, Shape Posture Seating changed its name over 20 years ago to reflect a new focus in the emerging ergonomics industry. The business remains family owned and run, and we continue to gain a reputation for excellence in both the products we supply and the service we provide.

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Phone:

01629814656

Email:

mark@shape-seating.com

Location:

Shape Posture Seating
Bakewell
DE45 1AQ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience after a faulty product. I purchased an i29 chair over 2 years ago after a friend recommended Shape, and recently there was an issue with either the gas chamber or the mechanism itself meaning the chair wouldn't stay up. After sending an email Shape replied a few days later explaining they were sending Jack to my property 2 weeks later with replacement parts. Jack attempted to replace the part they thought was at fault, but this didn't fix the issue, it ended up being another part. After a couple more weeks another person Will visited with an entireley new mechanism which was essentially 3/4 of the entire chair and replaced the faulty parts. meaning the chair is now almost new. Both Jack and Will were extremeley nice, welcoming and friendly even with the difficult time trying to fix the problem on both occasions. Although the product had an issue over 2 years after purchasing, the customer service and quality of the aftercare was excellent and I'm very happy it's finally been fixed. I don't often write reviews until I've used the product for some time and this was a perfect example of how to care for customers after purchasing and therefore I thought a review was necessary.”

Helpful Report

Posted 1 year ago

“Excellent quality”

Helpful Report

Posted 2 years ago

“The desk arrived with the wrong top piece (I received white; I had ordered walnut). Because I needed to use the desk immediately, I had to just accept the wrong colour and assemble it anyway. The machining of some of the parts was so poor that the components did not fit together properly, requiring two people to wrestle the pieces into position in order to fit the screws in places. And the top piece had no guide holes or anything else to indicate where the frame or other components should be attached. I had to carefully measure out where the frame should be attached to be sure it was central and well-balanced, so assembly took ages. This was all especially disappointing given the astronomical price of the product.”

Helpful Report

Posted 3 years ago

“Good web site. Easy to order. Very fast shipping.”

Helpful Report

Posted 3 years ago

“First thing to say is ordered on a Sunday, processed Monday, arrived Tuesday….great communication along the way, can’t fault that quick turnaround and great service! Purchased Conset 501-37 80cm sit-stand desk and so pleased with it. Most companies only offer 100cm minimum which is a problem if you have limited space. Can purchase legs then buy/build your own custom top but that can take ages. So glad I found Shape, all-in one elegant solution in the size I need and a competitive price. Came very well packaged and as soon as I unboxed, immediately hit me how well made this was. Instructions to build desk just had pictures, I did have to pause on a few steps to work out exactly what it was telling me, but nothing I couldn’t figure out. Took about an hour going slow, measuring and re-measuring to be sure i had everything where I wanted (was also adding some additional extras which added to time). I used to find normal home desks were too low, so was always bent over. Can now actually adjust desk to a sitting position I like (as well as standing), am much more comfortable and back is upright. After a working week, used to always have back pain by end of week, but not any more, first week was a revelation (I actually didn’t even notice until someone pointed out to me that I wasn’t complaining about my back like I used to). If I was ever in any doubt, this alone confirms to me what a great purchase I made. Cannot thank Shape enough for offering such a great product. Highly recommend to anyone considering one of these desks, and definetely recommend company as a whole. I will be back in the future for anything else I may need.”

Helpful Report

Posted 4 years ago

“I really can not thank/praise the amazing team at Shape enough. They all made my journey so easy and efficient in the most friendly and approachable manner- truly outstanding from the very first call to delivery. I feel they went out of their way to accommodate me and my needs (checking archived records and all!) and have really struck the right balance of professionalism and friendliness/approachability. I am a customer experience development trainer and coach, so am really passionate around great customer experience. BRILLIANT!! :)”

Helpful Report

Posted 4 years ago

Shape Posture Seating is rated 4.9 based on 67 reviews