Shape Posture Seating Reviews

Name: Shape Posture Seating
Address: Shape Posture Seating, Bakewell
Rating: 4.86

4.9 Rating 63 Reviews

95 %

of reviewers recommend Shape Posture Seating

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About Shape Posture Seating:

Trusted Provider of Ergonomic Workplace Assessments & Solutions: Founded in 1967 as Shape Design Contracts Ltd, Shape Posture Seating changed its name over 20 years ago to reflect a new focus in the emerging ergonomics industry. The business remains family owned and run, and we continue to gain a reputation for excellence in both the products we supply and the service we provide.

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Phone:

01629814656

Email:

mark@shape-seating.com

Location:

Shape Posture Seating
Bakewell
DE45 1AQ

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Anonymous

Anonymous // 01/01/2019

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“Desk is great but I was not given the option to have someone install it for me (possibly due to covid) and putting it together required using self tapping screws which are a pain with an ordinary screwdriver. Would have liked the product to have stated clearly that self tapping screws were involved in the construction process.”

Helpful Report

Posted 3 years ago

Dear Callum Thank you very much for your feedback, and I will use this to provide clearer product information on our website. I am very glad that you are happy with the product itself once constructed, and I do hope that our service to you was as expected with delivery as promised within 2 days of ordering. I am sorry that the information on the website did not clearly state that self tapping screws are required in the assembly process. To confirm, these are only required when placing the control panel and transformer onto the desktop to give the customer the option of where to install them, should they want the controls to be left or right handed, and placed further in, or away from the edge of the desk. The desktop itself does not need to be attached via self tapping screws and can be attached to the frame using pre-drilled holes and bolts on the desk top. You are correct, during COVID we are not offering any installations to keep our customers safe, as I know you will understand. Thank you once again for your custom, and taking the time to feed back these comments. All the best Mark

Posted 3 years ago

“Delivery was delayed as Shape managed to have the seat sent from manufacturer to their warehouse instead of my address. I had to chase them to figure out where my chair was and for them to correct the mistake. Not sure how long I would have had to wait if I hadn't inquired. To their credit, they had the seat sent with 24 hour delivery once they figured out their mistake. I never received an invoice and asked TWICE for this to be spent and was ignored.”

Helpful Report

Posted 3 years ago

Dear James Thank you for taking the time to place this review, which is very fair and accurate. We will ensure that we learn from these mistakes. My apologies once again, Kind regards Mark,

Posted 3 years ago

“The desk arrived with the wrong top piece (I received white; I had ordered walnut). Because I needed to use the desk immediately, I had to just accept the wrong colour and assemble it anyway. The machining of some of the parts was so poor that the components did not fit together properly, requiring two people to wrestle the pieces into position in order to fit the screws in places. And the top piece had no guide holes or anything else to indicate where the frame or other components should be attached. I had to carefully measure out where the frame should be attached to be sure it was central and well-balanced, so assembly took ages. This was all especially disappointing given the astronomical price of the product.”

Helpful Report

Posted 1 year ago

Shape Posture Seating is rated 4.9 based on 63 reviews