“Got to this shop through a cash back app but never got the cash back. In the app they are saying they have sent the complain forward but nothing happen.
the chair I bought is also not so good as expected.”
“Very mixed service. Company accepted my order and payment for an item shown on their website as in stock and available in 3-5 days. When it did not arrive I was told the item was no longer available and shouldn't have been shown. Kerry in Customer Services very efficiently obtained an offer of a suitable more expensive replacement for the price I had paid and relayed the assurance dispatch would be in time for the date I needed it. Unfortunately the item was not sent when promised and would have missed my deadline if it had not been for Kerry's continual efforts to badger dispatch and the courier company. It eventually arrived right on my deadline. The product seems fine, but the errors in advertising and dispatch were highly inefficient and stressful, saved only by exceptional support and concern from Kerry!”
I can only apologise, but I understand the replacement item was shipped the same day for delivery and the wrong colour item was collected within less than 48hours. This was a picking error and occaasinonly this does happen and I can only apologise for the inconvenience caused.
Customer Services.
“I am surprised that this company has asked me for a review when (a) I haven't received my purchases yet and (b) I haven't been given a delivery date.”
“When I placed the online order for a garden bench, your website quoted a lead time of 4-6 weeks. The following day, I received an email saying that the actual delivery date would be 10 weeks! I felt this to be misleading and unacceptable. I consequently canceled the order and now await a full refund.”
“I thought my order and therefore contract was with Seated Furniture. Where does Costcutters UK fit in? How can I write a review for a company / organisation I didn’t know I was dealing with?Your relationship to Seated Furniture should be on their website so consumer can gain better understanding. Also disappointed in that delivery of order seems to be responsiblity of manufacturer. I was expecting Seated Furniture to supply the item themselves. I have no idea when my order will be delivered.... in answer to that question I was told I should receive a communication from manufacturer 48 hrs in advance... when? This week, this month?? Not really a Happy customer, hence poor rating”
“Delivery was poorly managed. The delivery man phoned at 7.30 am which I missed becuase there was no ring. Then when I realised that I had missed a call and I called him back at 8.30 am, he said that he is already on site waiting for me. So, I went there and he was nowhere to be seen. After several additional phone calls, he eventually arrived at about 10 am which means that I and 3 other persons had to wiat for about one and a half hour for delivery when he said that he is already on site. Then the anchors were not included in the delivery. what a terrible service.”
“I placed an order, chased it by email and online chat until I had an order confirmation the next day. It gave me 24hrs to confirm the details, which again I requested the ETA/dispatch date. The reply was 'we receive it at the end of the week and it'll then be dispatched for delivery next week'. Given it was ordered showing that it was in stock, I requested cancellation and refund. The response came back ' it's already been dispatched'. Completely ignoring my request for cancellation within the 24 hour order acknowledgement time frame which was given.
Very poor administration and service on this occasion”
“Had to chase order, then was told the ordered spec would be different from what was offered and what I had paid for. Cancelled order as spec was inferior to what I ordered, no reduction was offered for lower spec either. Disappointed as had to chase to be told this. It was a birthday gift so time limit on order, now missed deadline and order cancelled. Awaiting refund .. pointless exercise! If I was made aware earlier could have gone elsewhere and be in time for birthday gift.”
“Hi, Immediately after placing the order I noticed the products cheaper elsewhere. I notified seatedfurniture (providing a link to the cheaper offer) and requested the price match promise. I also sent another email with the same request to the person that sent through the order confirmation. I have yet to receive a reply”
