I can only apologise, but I understand the replacement item was shipped the same day for delivery and the wrong colour item was collected within less than 48hours. This was a picking error and occaasinonly this does happen and I can only apologise for the inconvenience caused.
Customer Services.
“I am surprised that this company has asked me for a review when (a) I haven't received my purchases yet and (b) I haven't been given a delivery date.”
“When I placed the online order for a garden bench, your website quoted a lead time of 4-6 weeks. The following day, I received an email saying that the actual delivery date would be 10 weeks! I felt this to be misleading and unacceptable. I consequently canceled the order and now await a full refund.”
“I thought my order and therefore contract was with Seated Furniture. Where does Costcutters UK fit in? How can I write a review for a company / organisation I didn’t know I was dealing with?Your relationship to Seated Furniture should be on their website so consumer can gain better understanding. Also disappointed in that delivery of order seems to be responsiblity of manufacturer. I was expecting Seated Furniture to supply the item themselves. I have no idea when my order will be delivered.... in answer to that question I was told I should receive a communication from manufacturer 48 hrs in advance... when? This week, this month?? Not really a Happy customer, hence poor rating”
