Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,661 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,661 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01572 722480

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Schoffel 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would say 1 is generous! I am shocked to get a review request on Christmas Day yet no one is available to take my calls all weekend! I still haven’t even received my order, which was a Christmas present. The link you sent me to track the parcel - DPD have no recollection of my order even existing, which has been concerning me greatly! Quite frankly, if I ever get it, I will probably already have been to a stockist myself and bought them already! Which I would have done before Christmas, if there was time, to save paying for next day delivery which was available on your site....very disappointed!”

Helpful Report

Posted 6 years ago

Hello Gillian Thank you for your review. I am sorry for any inconvenience caused, unfortunately orders placed after midday on Wednesday 20th December will not be guaranteed for delivery before Christmas. Our lines are closed at weekends I am afraid, and we do not delivery at weekends. For further information on our delivery terms please check our website. Kind Regards Emma

Posted 6 years ago

“I paid for next day delivery on 22nd Dec - my husbands Christmas present hasn’t arrived- EXTREMLY disappointed”

Helpful Report

Posted 6 years ago

Hello Lesley Thank you for your review. All orders needed to be placed before midday on Wednesday 20th December to guarantee delivery before Christmas I am afraid. Please check our delivery terms on our website for further information. Kind Regards Emma

Posted 6 years ago

“Having paid for next day delivery this is not due to arrive until 27th - the excuse was the weather........ Not really your fault I know but you should change from dpd or you won’t get repeat orders.”

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Posted 6 years ago

“before you request a review you should wait until the order has been delivered”

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Posted 6 years ago

“Paid for next day delivery 3days have passed and STILL NO DELIVERY!!!!”

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Posted 6 years ago

“Thank you for your email please send again when my parcel is received , I have just checked the parcel tracker as I thought it strange to ask for feed back before delivery and it says delivered and signed for on the 4th ! Had this been the case I would have given 5 star! But I am still waiting ! Please investigate for me and contact me on 07925260949. Thank you”

Helpful Report

Posted 6 years ago

“Can’t give a review of the product as disappointingly it has not arrived!”

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Posted 6 years ago

“parcel has not arrived”

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Posted 6 years ago

“Ordered coat and did not receive conformation email. Phoned next day and they sent another. Coat said in stock at time of order and nothing said about it when I phoned. Then had this review email! Sent an email to say had not received yet?? Then get a email to say sorry but coat not in stock - try elsewhere. Not impressed Schoffel”

Helpful Report

Posted 6 years ago

Hello Thank you for your review. Please accept my apologies for the inconvenience caused with your order on this occasion. Unfortunately our stock system would have been showing this item as available when you placed the order, but once it was at the packing stage it was sold out. If you do want us to help you locate this item at another retailers please just let us know. Kind Regards Emma

Posted 6 years ago

“Haven't received it yet”

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Posted 6 years ago

“Order product on next day delivery! It did not arrive the next day!”

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Posted 6 years ago

Hello Louise Thank you for your review. Unfortunately your order was placed after our cut off time of midday for next day delivery, so it was processed the following day and delivered the next working day. We do not guarantee any deliveries at weekends. For further information please see our website. Sorry for any inconvenience caused. Kind Regards Emma

Posted 6 years ago

“I paid for next day delivery and 5 days on I still haven't received it”

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Posted 6 years ago

“Was so disappointed at the poor quality and size. I have 2 schoffels one is a fleece size12 and is gorgeous and the other one is a body warmer size 14 and fabulous. Could not believe the poor quality of this one and I am in the process of returning and to get a refund but I need to send it registered post and will probably be out of pocket. Not happy ???????”

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Posted 6 years ago

“my purchase hasn't arrived yet”

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Posted 6 years ago

“I have payed for next day delivery! And it took three days to come!”

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Posted 6 years ago

“I haven't recieved my order yet. I paid for next day delivery , that was on Thursday”

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Posted 6 years ago

“Your sizing is just so random! Love the clothes but so frustrating that they vary so much!”

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Posted 6 years ago

“I paid fo next day delivery five days ago and still haven't received my Gillet .....can you advise when I can expect delivery????? When you reply to the email above you lie about the date .... you service is a joke. And next day delivery is a ripoff”

Helpful Report

Posted 7 years ago

Hello George Thank you for your review. I have had a look at your order, and as it was placed after midday on 4th May, it would not be processed until 5th May for delivery the next working day. Which is today. I have tracked your order and it looks like it has been delivered and signed for. Please check our delivery terms for further information. If you have any further queries please don't hesitate to contact us. Kind Regards Emma

Posted 7 years ago

“I paid for next day delivery just under a week ago and still haven't been issued with my delivery then was told that that would be refunded and still hasn't I feel that when you spend the high amount of money on your website that the service should be correct”

Helpful Report

Posted 7 years ago

“I paid for next day delivery however, got it 2 days later only to find the jacket isn't true to size and is to small, therefore I will be returning the item, apparently to my expense! I ordered the same size jacket as the ones I already have.”

Helpful Report

Posted 7 years ago

Hello Ray Thank you for your review. I have had a look into this, and unfortunately as you order was placed on a Saturday, it would not be processed or sent out until the next working day, which was Monday. Your was then processed this day and sent out on a next day delivery for Tuesday. Please take a look on our delivery terms and conditions on the website for further information. In regards to sizing, sometimes our garments do get updated and the fit may change slightly, so please don't hesitate to call us if you ever need any advice on sizing. I am sorry for any inconvenience caused. If you do have any further queries please don't hesitate to contact us. Kind Regards Emma

Posted 7 years ago

Schoffel is rated 4.7 based on 4,661 reviews