Scent City Reviews

Name: Scent City
Address: Scent City71-75 Shelton StreetCovent GardenLondon, London
Rating: 4.94

4.9 Rating 250 Reviews

100 %

of reviewers recommend Scent City

4.9

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Scent City:

An Online Niche Fragrance E-Retailer.
The Ultimate Fragrance Destination. Customer Satisfaction is our #1 aim. We ♥ what we do!

Scent City 5 star review on 30th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick and the packaging was a delightful customer experience and was exactly what I wanted!!”

Helpful Report

“I've been a regular customer with Scent City for few years,and I honestly have been absolutely satisfied with the service I have recieved. The products sold in this shop is remarkably great.”

Helpful Report

“Excellent!! 2 free samples!!!”

Helpful Report

“Service was excellent. Order arrived quickly with no problems. Was delighted to be able to purchase Hyalomiel, last purchased in France. Have just ordered more for Christmas. Margaret Robertson”

Helpful Report

“I absolutely love the Sample I bought of the Designer Shaik #33 for women. It smells lovely and it arrived faster than originally scheduled.”

Helpful Report

“Ordered 2 samples, both arrived along with 2 free samples in good time, well packaged. Will definitely be ordering from scent city again!”

Helpful Report

“Wonderful selection of perfumes, easy to navigate website, and quick delivery. I also really appreciated the hand-written note and the free samples. I highly recommend ScentCity and will order from them again.”

Helpful Report

“I've always loved this company and its uniques collection of scent. My order this time was a sample set and I was happy with it and having the choice of a further 2 samples to explore - I adore scent!”

Helpful Report

“Incredible! ... bought two samples of Histoires de Parfums, 1740 Marquis de Sade and Edition Rare Fidelis, received four, two as a free gift, This is not a Blue Bottle 1.6 and 1828 JULES VERNE. I was pleasantly surprised by the handwritten letter with comments. I have no doubt that the business owner is a real gentleman. I recommend to everyone!”

Helpful Report

Thank you for taking the time to express your feedback. Much appreciated. SC x

“Excellent parfums,I love”

Helpful Report

“Amazing customer service quick delivery and lots of perfume brands to choose from 5*”

Helpful Report

“What a great Little company. Service was fantastic!! i placed my order directly over the phone and they even called me back before i had spent any money when our internet based phone system went down. i purchased 3 bottles of the fragrance i was looking for as gifts and the free samples sent out are all absolutely on point for what i would wear. I will definitely be back SOON....”

Helpful Report

Thank you for taking the time to express your feedback. Much appreciated. SC x

“Great service and a lovely handwritten note accompanying the free samples. I will certainly purchase from Scent City again!”

Helpful Report

“Brilliant customer service!!! As a first time customer I ordered a bottle of perfume that I had been trying to source for a while. Within a half hour of placing my order received a very nice email indicating there had been a stocking error and my payment had been refunded, they suggested an alternative that they had in stock. I duly ordered that alternative and delivery arrived as promised within a couple of days. Vey nice touch with handwritten card and suggestions on use of the two samples supplied. I was very impressed and I know know I have a UK based distributor of my Wife's favourite perfume. Thanks to all the team at Scent City”

Helpful Report

“Would definitely recommend. Excellent service - I ordered 5 samples and they put in 4 free samples which was such a lovely treat - really appreciated. They included a note suggesting different ways to wear the perfumes, which I thought was a great, personal touch. I am really impressed with the experience, and I will certainly buy from again.”