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Scent City Reviews

4.9 Rating 250 Reviews

100 %

of reviewers recommend Scent City

Company Reviews

Product Reviews

4.9

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Scent City:

An Online Niche Fragrance E-Retailer.
The Ultimate Fragrance Destination. Customer Satisfaction is our #1 aim. We ♥ what we do!

Scent City 5 star review on 30th November 2022

Scent City 5 star review on 8th March 2021

Scent City 5 star review on 14th November 2020

Scent City 5 star review on 13th July 2019

Scent City 5 star review on 2nd April 2019

Scent City 5 star review on 24th March 2019

Scent City 5 star review on 20th March 2019

5

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service!!! As a first time customer I ordered a bottle of perfume that I had been trying to source for a while. Within a half hour of placing my order received a very nice email indicating there had been a stocking error and my payment had been refunded, they suggested an alternative that they had in stock. I duly ordered that alternative and delivery arrived as promised within a couple of days. Vey nice touch with handwritten card and suggestions on use of the two samples supplied. I was very impressed and I know know I have a UK based distributor of my Wife's favourite perfume. Thanks to all the team at Scent City”

Helpful Report

“Genuine product, great communication and customer service”

“I have been purchasing from Sent City for 3-4yrs now and the service has always been amazing. On this occasion I had run out of fragrance and needed a bottle in 2 days before my holidays. They had ran out of the single bottle I wanted, but as a good loyal customer Chibbs offered me the a gift set of all 3 men's fragrances for a special price. This level of service is unprecedented in today's retail world of online. It was amazing they called me after leaving a message and an email on a Friday evening. Then vall me Saturday am to complete the transaction. I had my delivery on Monday by 10am. I couldn't be happier. I'm so impressed. Wayne M.”

“Great service, lovely products. Highly recommend”

“Beautiful perfumes and samples. Great communication and good delivery speed.”

“Fab thank you”

“Scent City is fab! I love their products, their prices are extremely competitive and com's and delivery is excellent. I highly recommend them and I'm a repeat customer. Great job Scent City ❤”

“Fantastic as usual! Scent City are a wonderful online fragrance shop, all products are genuine and such a huge variety. I've purchased three fragrances from them and they've all been beautiful - with two free samples of your choice.....can't ask for better than that. My item was well packaged and arrived earlier than I expected and with fantastic updates on transit. I'm a forever customer ❤”

“Great service, fast delivery. Thank you!”

“Amazing company they have curated quite a collection of small batch exclusive fragrances from across the world. Always easy to deal with and I wouldn’t go anywhere else!”

“Received my samples this week and was surprised to see 2 extra free samples, which had been carefully picked in line with the others (gourmands) I had chosen. Great experience, thanks so much. Can't wait to order again!”

“Great, personal service, thank you”

“Excellent product and packaging”

“Shipped my sample quickly and even gave me a second sample from the same perfume house. Thank you!”

“Nice product, good delivery ! Recommend!”

“A HUGE range of beautiful fragrances at brilliant prices. I'm super happy with my purchase and I hope to buy another soon.”

“Managed to buy my sons favourite aftershave on black friday and made a nice saving. It was quickly dispatched and arrived a couple of days later. Would use again.”

“Excellent service and very quick delivery”

“Scent City is my favorite company. I love the perfume brands presented in the store. The service is excellent!”

“Excellent packaging, excellent shipping, excellent communication”

“Scent City is very communicative during order - and delivery proces. Altough a foreign supplier for is the shopping basket is no waste basket. Keep up the good work”

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Scent City is rated 4.9 based on 250 reviews