Scent City Reviews - Read 206 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Scent City:

An Online Niche Fragrance E-Retailer.
The Ultimate Fragrance Destination. Customer Satisfaction is our #1 aim. We ♥ what we do!

Visit Website

Phone:

0203 189 1678

Email:

contact@thescentcity.com

Location:

Scent City71-75 Shelton StreetCovent GardenLondon

Scent City 5 star review on 8th March 2021

Anonymous // 01/01/2019

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“Brilliant customer service!!! As a first time customer I ordered a bottle of perfume that I had been trying to source for a while. Within a half hour of placing my order received a very nice email indicating there had been a stocking error and my payment had been refunded, they suggested an alternative that they had in stock. I duly ordered that alternative and delivery arrived as promised within a couple of days. Vey nice touch with handwritten card and suggestions on use of the two samples supplied. I was very impressed and I know know I have a UK based distributor of my Wife's favourite perfume. Thanks to all the team at Scent City”

Helpful Report

“Ordered 2 samples, both arrived along with 2 free samples in good time, well packaged. Will definitely be ordering from scent city again!”

“Wonderful selection of perfumes, easy to navigate website, and quick delivery. I also really appreciated the hand-written note and the free samples. I highly recommend ScentCity and will order from them again.”

“I've always loved this company and its uniques collection of scent. My order this time was a sample set and I was happy with it and having the choice of a further 2 samples to explore - I adore scent!”

“Incredible! ... bought two samples of Histoires de Parfums, 1740 Marquis de Sade and Edition Rare Fidelis, received four, two as a free gift, This is not a Blue Bottle 1.6 and 1828 JULES VERNE. I was pleasantly surprised by the handwritten letter with comments. I have no doubt that the business owner is a real gentleman. I recommend to everyone!”

Thank you for taking the time to express your feedback. Much appreciated. SC x

“Excellent parfums,I love”

“Amazing customer service quick delivery and lots of perfume brands to choose from 5*”

“What a great Little company. Service was fantastic!! i placed my order directly over the phone and they even called me back before i had spent any money when our internet based phone system went down. i purchased 3 bottles of the fragrance i was looking for as gifts and the free samples sent out are all absolutely on point for what i would wear. I will definitely be back SOON....”

Thank you for taking the time to express your feedback. Much appreciated. SC x

“Great service and a lovely handwritten note accompanying the free samples. I will certainly purchase from Scent City again!”

“Would definitely recommend. Excellent service - I ordered 5 samples and they put in 4 free samples which was such a lovely treat - really appreciated. They included a note suggesting different ways to wear the perfumes, which I thought was a great, personal touch. I am really impressed with the experience, and I will certainly buy from again.”

“Perfect - quick delivery, well-packaged, sample came with two free samples and a hand-written note suggesting best occasions to wear. Many thanks.”

“it was a good experience and I will sure do it again :)”

Thank you for taking the time to express your feedback. Much appreciated. SC x

“Brilliant service, quick dispatch, good communication and products quality”

“Wonderful. Very pleased with purchase. Fast delivery, great packaging. Thank you”

“OUTSTANDING customer service! Very grateful for the samples I asked for👊🏾”

Thank you for taking the time to express your feedback. Much appreciated. SC x

“absolutely loved my perfume from Scent City, great service and great products, will definitely be buying from here again! Xxx”

“Great prices, very quick and easy to track dispatch, along with the quality fragrance samples of my choice and a lovely personalised service ... you'll see when your fragrance arrives : ) A fully deserved five stars.”

“Very fast delivery and packaged well. Even came with a sweet note about the different samples I received. Oh and they added an extra sample as a nice little treat. I’ll definitely be ordering from them again.”

“Friendly, helpful, and efficient. A great selection of unusual and beautiful perfumes.”

“I ordered a few sample kits to Germany and the shipping was really fast. It shipped from Great Britain and was there within two days! It was packaged really nicely and I'm 100% satisfied! :)”

“Have received my first set of samples very quick. Will order again very quick service and free delivery and the Purfume samples was too good will order again inshallah”

Scent City is rated 4.96 based on 206 reviews