Scent City Reviews - Read 201 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Scent City:

An Online Niche Fragrance E-Retailer.
The Ultimate Fragrance Destination. Customer Satisfaction is our #1 aim. We ♥ what we do!

Visit Website

Phone:

0203 189 1678

Email:

contact@thescentcity.com

Location:

Scent City71-75 Shelton StreetCovent GardenLondon

Scent City 5 star review on 14th November 2020

Anonymous

Anonymous // 01/01/2019

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“Brilliant customer service!!! As a first time customer I ordered a bottle of perfume that I had been trying to source for a while. Within a half hour of placing my order received a very nice email indicating there had been a stocking error and my payment had been refunded, they suggested an alternative that they had in stock. I duly ordered that alternative and delivery arrived as promised within a couple of days. Vey nice touch with handwritten card and suggestions on use of the two samples supplied. I was very impressed and I know know I have a UK based distributor of my Wife's favourite perfume. Thanks to all the team at Scent City”

Helpful Report

“Amazing customer service quick delivery and lots of perfume brands to choose from 5*”

“What a great Little company.
Service was fantastic!! i placed my order directly over the phone and they even called me back before i had spent any money when our internet based phone system went down.
i purchased 3 bottles of the fragrance i was looking for as gifts and the free samples sent out are all absolutely on point for what i would wear. I will definitely be back SOON....”

“Great service and a lovely handwritten note accompanying the free samples. I will certainly purchase from Scent City again!”

“Would definitely recommend. Excellent service - I ordered 5 samples and they put in 4 free samples which was such a lovely treat - really appreciated. They included a note suggesting different ways to wear the perfumes, which I thought was a great, personal touch. I am really impressed with the experience, and I will certainly buy from again.”

“Perfect - quick delivery, well-packaged, sample came with two free samples and a hand-written note suggesting best occasions to wear. Many thanks.”

“it was a good experience and I will sure do it again
:)”

“Brilliant service, quick dispatch, good communication and products quality”

“Wonderful. Very pleased with purchase. Fast delivery, great packaging. Thank you”

“OUTSTANDING customer service! Very grateful for the samples I asked for👊🏾”

“absolutely loved my perfume from Scent City, great service and great products, will definitely be buying from here again! Xxx”

“Great prices, very quick and easy to track dispatch, along with the quality fragrance samples of my choice and a lovely personalised service ... you'll see when your fragrance arrives : ) A fully deserved five stars.”

“Very fast delivery and packaged well. Even came with a sweet note about the different samples I received. Oh and they added an extra sample as a nice little treat. I’ll definitely be ordering from them again.”

“Friendly, helpful, and efficient. A great selection of unusual and beautiful perfumes.”

“I ordered a few sample kits to Germany and the shipping was really fast. It shipped from Great Britain and was there within two days!
It was packaged really nicely and I'm 100% satisfied! :)”

“Have received my first set of samples very quick.
Will order again very quick service and free delivery and the Purfume samples was too good will order again inshallah”

“Great Platform through internet for buying high quality and original fragrances.”

“Товар был доставлен четко в срок, приложили несколько пробников с неизвестными мне, но чарующими ароматами, буду с удовольствием их разнашивать и скоро вернусь к вам за новыми покупками. Спасибо.”

“What a terrific company!
First ordered samples of HdP where they added a few extra.
I then purchased 15mm of Ambre 114 & 1740. I had an issue with the sprayer on 1740 they tried to assist but I managed to fix myself. I let them know all was fine and two minutes later £10 was refunded!
Great service and recommend to all and sundry, will use when I purchase more 1740.

Regards Simon”

“Lovely perfumes, great prices. I highly recommend them!”

“Excellent range, including my purchase from Histoires de Parfums which is a brand that's not always easy to find. Process was easy and delivery was swift despite the impact of COID-19. Very happy with the overall service and product.”

Scent City is rated 4.96 based on 201 reviews