Scent City Reviews

Name: Scent City
Address: Scent City71-75 Shelton StreetCovent GardenLondon, London
Rating: 4.94

4.9 Rating 250 Reviews

100 %

of reviewers recommend Scent City

4.9

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Scent City:

An Online Niche Fragrance E-Retailer.
The Ultimate Fragrance Destination. Customer Satisfaction is our #1 aim. We ♥ what we do!

Scent City 5 star review on 30th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luxurious! Timeless! Fascinating!”

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“Delivery perfectly, product excellent, Scent City very recommendable.”

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“I have been purchasing from Sent City for 3-4yrs now and the service has always been amazing. On this occasion I had run out of fragrance and needed a bottle in 2 days before my holidays. They had ran out of the single bottle I wanted, but as a good loyal customer Chibbs offered me the a gift set of all 3 men's fragrances for a special price. This level of service is unprecedented in today's retail world of online. It was amazing they called me after leaving a message and an email on a Friday evening. Then vall me Saturday am to complete the transaction. I had my delivery on Monday by 10am. I couldn't be happier. I'm so impressed. Wayne M.”

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“I was recommended to scent city by a friend as they were very happy with their services. I ordered my partners favourite fragrance as a birthday gift, over a week later I had no confirmation of dispatch even though on the website my order was confirmed as paid but unforfilled, on contacting scent city to investigate this they were very helpful and chased up and dispatched my order together with a hand written apology and several fantastic samples. So all in all I am happy with their service and my partner is pleased with her birthday present (glad I ordered it early) thank you for your prompt response scent city and yes, I will use you again and happy to recommend your services.”

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“Amazing 🔥🌸💫💫💯💯💯💯💯💯💯💯💯 The products are really great and nice with good quality as well as quantity!!”

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“Easy to order, lovely wrapped box with little extra gifts inside. Great idea to try the different fragrances before you buy. The only problem is I am spoilt for choice!”

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“Absolutely fantastic service from this company. They have contacted me to check I'm happy with my purchase, of which I am. I believe they will do everything in there power to ensure all their customers are happy with there purchase. What Excellent after sales service. And the product itself it sublime. Well done scent city.”

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“Absolutely fantastic products sent out on time and wrapped well. If you want quality don’t hesitate in using scent city”

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“Great service and product.”

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“Speedy delivery. Great service, thank you!”

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“Amazing product and customer service was amazing”

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“Happy with service product was delayed but was kept informed and was happy with the customer service”

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“Nice perfumes but I ordered 100ml bottle they sent me 2 x 50ml. Better to ask if don't have a products as it has been ordered”

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“Fantastic as usual! Scent City are a wonderful online fragrance shop, all products are genuine and such a huge variety. I've purchased three fragrances from them and they've all been beautiful - with two free samples of your choice.....can't ask for better than that. My item was well packaged and arrived earlier than I expected and with fantastic updates on transit. I'm a forever customer ❤”

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“Great service, fast delivery. Thank you!”

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“Received my samples this week and was surprised to see 2 extra free samples, which had been carefully picked in line with the others (gourmands) I had chosen. Great experience, thanks so much. Can't wait to order again!”

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“Great, personal service, thank you”

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“Scent City is the place I go when fragrances are not available to be purchased in the US. I always receive Exceptional Service and the shipping is fast. Thank you Scent City for always providing A+ customer service”

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“Great service and reasonable prices. Customer services were very helpful when I had a query.”

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“Delivery was quick and the packaging was a delightful customer experience and was exactly what I wanted!!”

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Scent City is rated 4.9 based on 250 reviews