How would you rate
"Easy ordering, quick service and delivery, friendly phone staff"
"Always great customer service, helpful and honest advice, and fast shipping."
"My computer did not have a valid producy key.Also the computer packed up within six months.The customer help by email was useless."
"Faulty cpu, mobo and RAM combo faulty and they won't give me a refund as I thought a old HD was the issue"
"Purchased three new Akasa Apache Black fans, received three dirty fans with scratched labels and one with a damaged connector. It was obvious they had been taken from an old system. When I rang to complain they admitted at least one had been a customer return placed back in stock.
The fans were advertised as new retail models but of those sent one had a OEM label stating if removed warranty void. The other two had this label partly removed and as such came with no warranty.
That a company would pass off used items as new is dishonest. To return the items they then asked me to take them to a drop off point which entailed a journey of ten miles."
"Excellent prices, quick delivery and brilliant customer service."
"Great price, quick delivery"
2nd hand products
refused to replace
sent back and said ive damaged
kicked off a massive fuss and now refuse to sell replacements to me
so have half a pc from scan and half from elsewhere
absolutely useless and arrogant
avoid at all costs go to overclockers.co.uk"
"Great value and excellent delivery service. I couldn't fault their customer line too! they had excellent communication to our questions. The variety to chose from was amazing and in all honesty I'm 99% sure they had every type of product on the market and in stock.
Will use again!"
"Two faulty 1080ti's and I ask for a replacement for the second faulty one in two weeks.
They accepted my RMA, but left out the part where they didn't actually have stock to replace my card. I am now being told it will likely take over a month to replace.
Since the value of my card has risen by almost £100, I asked if I could pay the difference between my card and a similar card, and have the similar card as a replacement. The returns manager refused this and offered me the random gigabyte card they had in stock., which is far inferior and made by a far inferior company.
I was offered no goodwill gestures and no proper resolution. The only options I was given was to wait 1-3 months, or to be refunded a portion of the card's value.
Disgraceful. Just buy from overclockers, their customer service is far, far superior."
"Very poor RMA policies and overall bad customer service. Their site FAQ's say they aim to replace faulty items within 3 to 5 days. This is not the case. Returned a faulty card under warranty, was tested and found to be faulty by scan. They then informed me that it would take up to 28 days for the item to be processed by their supplier, before a replacement could be sent. Informed them that unfortunately this would be too long for me, (as it was needed for an application to finish a time sensitive job). I would be more than happy to have it replaced with an alternative or get a refund. I was informed by their very helpful customer service representative that the only choice I had was to wait. Very helpful! Buy if your happy to wait 28 days for a replacement with no other options, and don't trust any of the FAQ's"
"Fast free delivery. Very good prices and kept informed of the progress all the time. Will be using again."
"I've had several issues, and never a good after sale care! Ever! To the extent that at the moment I've had like 6 months of faulty GPU on warranty that has been sent back and forth from scan, they keep telling me it has no fault I test in 2 different computers both crashing with the card. Finally after many complaints they agreed to replace the GPU, I've waited patiently many weeks, for Scan to return me the same faulty card! No replacement, no communication, no update on the order. Total shame."
"They delivered at price and on time....very happy!"
"Horrendous shipping/delivery time are issues with store collection. Very unhelpful and insincere when I had to contact about sorting things out. Still, don't have my order which was meant to be here over 5 days ago, no tracking information provided so just waiting to see if it turns up...doubtful.
Will never use again."
"Great prices on website, order process simple and easy to follow. Email confirmation everytime an update on order so keep you informed all the time. Delivered before the actual date when order processed"
"Bought a reconditioned keyboard from Scan. It was faulty. Rang up to complain, asked to speak to a manager. Keyboard was exchanged. Second keyboard faulty too. Eventually got a working keyboard but had to waste two mornings to collect keyboard(pretty hard to use my computer without one so couldn't wait for the post. Oh well not good but not bad but wait...I get my phone bill and realise their customer service number is premium rate and They've charged me £20 for speaking to me. This frim has gone down the pan. Very sad because they used to be the best."
"it had what I wanted at a good price"
"I bought a 3XS system from scan Computers in Jan 2016, It has been the worst computer I have ever owned and at 72 I have owned many computers. It is currently back with them for the 3rd time, it has been with them this time since 25th October2017, today is the 20th of November 2017 and I still have no idea of when I will get it back.!! For a company that advertises that it is by Royal Appointment this is unbelievable. The only reason they get ONE star is that there is no box for NONE They also had the cheek to charge me £48 carriage which I paid for (more fool me) 2 weeks ago - Still no idea when I will get it back. This computer was built by SCAN 3XS systems and is clearly Not fit for purpose, as they are struggling to fix it again!
My advice is DO NOT USE SCAN Computers
A G Beardmore"
"Trash. Sick of returning products.
Ordered an EVGA CLC 280 which started making absurdly loud noises a week after usage.
Ordered a be quiet dark base 700 which the fan hub died 20 minutes after turning the PC on.
Scan refuse to make it right and refuse to acknowledge how much of my time they have wasted, building my build, taking it apart, packaging the 15kg case and taking it to the DPD - only so I can do the same tomorrow when the new case arrives.
They haven't made it right at all, not even a coupon for free shipping on the replacement case, I still pay £15 for shipping. Ridiculous. Hours wasted, nothing to compensate.
Manager of returns is also useless and doesn't understand the concept of goodwill gestures from a repeating customer.
Just to spite Scan, I am tempted to return the 1080Ti I bought that coil whines very loudly. I was advised to return it but didn't feel the need, now I do."