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Scan Computers Reviews

4.4 Rating 953 Reviews
85 %
of reviewers recommend Scan Computers
4.4
Based on 953 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

About Scan Computers:

Specification + Service = Satisfaction
Scan Computers has been selling components, software and building custom PCs, workstations, laptops and servers from our state-of-the-art factory in the UK for more than 25 years earning us over 300 industry awards. The cornerstone of our business philosophy is 3XS: Specification, Service and Satisfaction. Specification means we only sell high-quality branded components in our PCs, no unbranded brown boxes here; Service means keeping our customers informed at every stage of their order, including a web portal and SMS messages; Satisfaction means we benchmark every system we build for 24 hours ensuring that they perform brilliantly and reliably, day in and day out. View our website, telephone or visit us in person to discuss your requirements and let us tailor make a system for you.

Visit Website

Phone:

01204 474747

Email:

feedback@scan.co.uk

Location:

27-29 Enterprise Park
Horwich
BL6 6PE

Write Your review

Scan Computers 1 star review on 30th October 2023
Anonymous
Scan Computers 5 star review on 16th September 2022
Derek
Scan Computers 5 star review on 16th September 2022
Derek
Scan Computers 5 star review on 16th September 2022
Derek
Scan Computers 5 star review on 16th September 2022
Derek
Scan Computers 5 star review on 12th September 2022
Ellis Skelton (Citrus AI Reviews)
Scan Computers 5 star review on 9th September 2022
Rich
7
Anonymous
Anonymous  // 01/01/2019
Scan refused to honour the warranty on my CPU which has failed and have left me without a working PC which I need for work. I am devastated.
Helpful Report
Did not honour warranty for a pre existing fault. If you notice pre existing fault, do not accept a repair, ask for a new product, as they will not honour after return window
Helpful Report
Thank you for your feedback Sean. It would help if we could take some more information so we can locate your order. Please could you email your invoice number to feedback@scan.co.uk and we'll be happy to take a look into this for you. Kind regards, The SCAN Team
4 weekly time 5+1+5+1+periods per year 5 Albion Redaxon Great Britain 5 wines 52 time perindustrian from 1996 to 1999 total 3 % of Los Angeles food Market.
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Good prices, really smart and well put together shop floor; and quick availability for collection. The staff where amazing too
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Received a faulty motherboard, after a few days of troubleshooting it with Scan support staff, it was returned. Was told that the motherboard on return is now physically damaged (I assume in transit by DPD, the return courier). Basically told nothing they can do and I'd be £300 out of pocket. So an faulty item has been further physically damaged by the courier but they’re accepting no responsibility. An appalling experience and disgraceful customer service - apparently scan are not the company they used to be. I am now in the process of rectifying this via payment provider dispute and, if necessary, small claims. A truly galling experience and not one i intend to back down on. I'll update the review if they do the right thing but am not holding out much hope
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DO not buy from scan. I bought a motherboard from them and it came faulty and they have still not given me a review. This happens to a lot of people, do not risk buying computer components from them.
Helpful Report
Thank you for your feedback Ethan. We can see that you have been in touch with our returns team today concerning your motherboard which, sadly, was confirmed to be physically damaged on inspection at our store. We are sorry we didn’t get chance to respond to you as quickly as we would like over the past couple of days. Thankfully, you did opt for SCAN Protect insurance at the point of checkout which provides additional protection for customers in the event of mishap or damage during installation, which would not be covered by your standard warranty. This means that whilst we cannot cover a refund (as per the terms and conditions of the SCAN Protect policy), we can provide you with a brand new replacement which has been issued today and is set to arrive with you tomorrow. We will continue to monitor this for you to ensure the replacement reaches you successfully. Once received, please do get in touch at any time for technical support; either by phone, Live Chat or query ticket. Kind regards, The SCAN Team
Returns/warranty claims is a FAFF! I had a £30 fan bearing go noisy/fail last week on my pc. I took a video which illustrated the exact issue, but was told that as per their process I need to send the fan in for them to “test” and once confirmed they would send me a replacement. That gives me a week without a fan, and means I need to take my pc apart twice rather than just the once. Apparently I’m not able to send a video as their email won’t accept videos, and this was after I sent them a link with a video uploaded too as I wasn’t able to send it as an attachment. It’s a £30 fan. Just send me a replacement and a label to send back the faulty one if needed! Amazon returns are so much easier, replacements sent the next day with no quibble and hassle. I like to share my business around businesses rather than going to one place, but this experience has put me off. There is a lot of good about this company but this isn’t! I have since contacted the manufacturer of the fan and they are sending me a replacement no questions asked - how it should be. And their system accepts videos….
Helpful Report
Thank you for your feedback, we appreciate you raising this. We can see that you have been in touch with our Technical Customer Service team, in relation to a potentially faulty fan. The team had responded to you to let you know that we would be happy to accept this back for testing, as would be our usual procedure for any item deemed faulty. We are sorry that you felt this was not the appropriate course of action. Our Technical CS manager has been in touch with you today and we are glad that steps have now been made towards a positive resolution. The SCAN Team
It took me three months to get full refund for faulty ASUS laptop I bought from Scam Computers in July 2023 (invoice 00E5307312) which I returned in person within 14 days of purchase. All of sudden on 17th of January 2024 the whole £1842.97 was taken from my bank account! Contacted Halifax bank a week later and was told that Scam Computers presented "a proof". I asked “What proof is that and can I see it"? but bank refused to provide me any details. Also Scam Computers buying used components from eBay and selling them as a new if they don't have them in stock. I paid £307 VAT on that purchase but everything was stolen from me, not even VAT was refunded. That's how Scam makes £100m+ in profits: by robbing customers and reselling used components. Obviously banks will protect such valued £100M customers at any cost.
Helpful Report
Contacted scan computers after failed attempt at a warranty repair on a laptop that was faulty from new, I did not think it was appropriate to buy a new laptop and have it be faulty out of the box, having sent in for repair and the laptop come back with the same issue and worse, I contacted scan explaining the situation. I said I contacted ASUS when the laptop came back from the first repair and it still had the issue and they wanted me to send it back again for another “repair, explaining I could not due this due to not being able ti go without a laptop for that long due to work with no guarantee of a fix. I got the attached image as a patronising response. With zero attempt to solve the issue or acknowledge the situation which I had explained in full. Completely unprofessional. And apparently they do not care if they sell you faulty goods.
Scan Computers 1 star review on 30th October 2023
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Olu spent a considerable amount of time helping me out, was very patient and went above and beyond to make sure my computer was back up and running.
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Andy and Olu are the boss, recently purchased a full new system, which I had built at home myself, after having several issues which I couldn’t work out i decided to drive down to scan for them to have a look at or for me. All in all had a Faulty CPU and Cooler both was replaced under warranty and fitted by the guys which touch wood, solved all the issues. Both the guys was very helpful explaining things and also was great to chat too while the work was being done. Can’t recommend scan enough and even more so the returns/Tech team Andy and Olu. I will be definitely a future customer!
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I have always bought my computer hardware from here and I cannot fault them.
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Placed an order online for same day collection and phoned up customer services before arriving to confirm a collection time. Was told my order would be put on rush and could collect as i was travelling from a distance. Unfortunately the store was not made aware but the service I received from the staff was outstanding and ensuring, they made a special delivery request for my items because it was after the last delivery run and ensured i left with my ordered items. The in store team have amazing service and can help with any queries or problems you run into.
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Technical reception very friendly very helpful would highly recommend
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Made an order with Scan UK on the 30th Jan 2023 as all but one item was in stock, but they were receiving stock the next day. I was given a estimated despatch date of 31st Jan and received an invoice saying they took payment. I then received an email stating one item was delayed so it would be the 28th Febuary. I contacted Scan customer service to see if they could send the parts that were in stock but they just said they couldn't, but suggested they could remove the delayed item however I would lose my place in the queue. The queue that they failed to mention on their product page. I thought I could wait a few weeks until I received another delayed notification saying 15th March. I contacted customer service again mentioning they have my money and I have nothing, is it just going to be delay after delay but again they reasured me and gave me excuses. I asked them to remove the in stock items from my order so I could raise another order myself seeing as they couldn't do it, thus keeping my place in the queue for the delayed item. I ordered the parts and they came the next day, quick, fast and good service apart from the delivery driver leaving high value items on my door stop and not getting a signature as I was told would happen. I then found out that I won't recieve my refund until the delayed order has been despatched and completed, meaning I have been charged twice while they keep my money on hold, and when contacting customer service I was told "its the way their system works". No explanation or apology, I have tried to be polite and respectful but after receiving another delayed order notification for 25th March I think its taking the mick and wish I never ordered from them in the 1st place and won't be recommending them.
Helpful Report
Extremely poor customer service, avoid Scan if you need to return an item. Amazon or CCL are far better. Scan may dispute your statutory rights under distance selling and claim your purchase is a business sale if your delivery address has a company name.
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Excellent service from all staff ,especially the guy at the customer tech and returns desk who helped find the problem with pc and then rebuild new one with parts purchased for no additional cost
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Olu and Yemi were fantastic today helping me sort out my Microsoft account on my recently purchased laptop from Scan. Thank you so much for all your help.
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took gugabyte aorus drive back for garentee as it has 5 year garentee and the drive was running 1/3 speed they refusing warranty dont buy giagbyte esp form scan and furtehr reviews checked thatb there customer serivce is failing they have failed me as a customer and a sexperience it eng form breakfix all they way to server amnisframes and enterprise level they have failed me, i will be seekinmg adviuce and sueing tghem and freezxing there bank accounts , now turning into shady business
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Great Service from the in store service team. I kept getting an error whilst re-installing Windows 10. They systematically tested until they found the RAM was the problem, which was replaced for free under the manufacturers lifetime warranty. Walked out after a considerable amount of time and effort very happy.
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Scan Computers is rated 4.4 based on 953 reviews