Returns/warranty claims is a FAFF! I had a £30 fan bearing go noisy/fail last week on my pc. I took a video which illustrated the exact issue, but was told that as per their process I need to send the fan in for them to “test” and once confirmed they would send me a replacement. That gives me a week without a fan, and means I need to take my pc apart twice rather than just the once. Apparently I’m not able to send a video as their email won’t accept videos, and this was after I sent them a link with a video uploaded too as I wasn’t able to send it as an attachment. It’s a £30 fan. Just send me a replacement and a label to send back the faulty one if needed! Amazon returns are so much easier, replacements sent the next day with no quibble and hassle. I like to share my business around businesses rather than going to one place, but this experience has put me off. There is a lot of good about this company but this isn’t! I have since contacted the manufacturer of the fan and they are sending me a replacement no questions asked - how it should be. And their system accepts videos….