Rooflights & Roof Lanterns Reviews

Name: Rooflights & Roof Lanterns
Address: Unit 15, 1000 North Circular Road, London, United Kingdom
Rating: 4.73

4.7 Rating 70 Reviews

100 %

of reviewers recommend Rooflights & Roof Lanterns

Visit Website

Phone:

020 8087 2004

Email:

info@rlrl.co.uk

Location:

Unit 15,
1000 North Circular Road,
London
United Kingdom
NW2 6LU

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a 4 as myself and the roofers believe that the aluminium angle should be supplied with the products. This is the first time they are fitting a skylight where the angle hasn’t been supplied. But sky light is good. Makes a massive difference.”

Helpful Report

“Very cost effective product and nice finish”

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“1 day later than expected. Noticed of the delay the day before. Overall happy with the service and products quality.”

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“Friendly & helpful on the phone; had a standard size as needed a quick delivery - came when promised. No complaints!”

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“They arrived when they were supposed to, the window is ok. However, the white pvc “ skirt” is so flimsy, it arrived broken. (Very cheap feeling). I complained and heard nothing back which was more disappointing than the actual crack. The unit itself apart from the flimsy pvc is a good unit and would buy again.”

Helpful Report

“The rooflights them self are good quality and reasonably priced . The delivery service is shocking . Two separate occasions they was ment to show and nothing I had to call them to see where the product was . They then rescheduled the delivery to turn up when my builder was not here so I arranged will the man on the phone for the delivery driver to carry them in as this was no fault of mine (missed delivery day) . Then one delivery driver turns up and cannot carry the product in by himself . So I had to help him . So be carefully with the delivery .”

Helpful Report

“Delivery driver very rude, not willing to help in anyway. Very disappointed with service.”

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“Lost the delivery which cost my company, dearly job not complete on time it took days to sort out then after they found them 3 days later more were delivered, the product is great just your delivery system needs looking at”

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“The delivery of the window was prompt and on time but I can not believe a window such as this was delivered without any packaging. It feels very vulnerable to damage and scratches when moving such a large window (1400 x 1400). The delivery guy also looked a bit weary moving the windows around in his van but this could be because he was wearing flip flops!! We haven't fitted this yet so will leave another review after that is done.”

Helpful Report

“Very poor service and terrible communication. We’ve ordered the mardome rooflight with the wrong up-stand and tried to return/change the order so called to return team. They let us know to wait for the response of changes and they never callback. We’ve lost £290 and have to order from a different supplier. Very very very disappointed with this company and do not recommend them for anyone. Waste of time and money.”

Helpful Report

Thank you for communicating this with us. Looking into the history I can see that the wrong size was purchased by yourself online even though before payment is made we encourage and advise customers to review sizes at various stages through the online purchase process on various pages. We advised the options available to resolve this which was either to adjust the upstands on site to suit the product or purchase only the upstand option where you would have been charged only for the additional upstand. As per the clear instructions on the website this product works off either an internal or external measurements, dependent on the drop-down specification options selected regarding upstands. Our online fitting instructions also clear state this on each product page. If you would like to contact us or email us on info@rlrl.co.uk then we can look into this further as we always work with our customers, however with full respect in general I must advise the company cannot be expected to incur the costs for errors especially ones they have no hand in. We look forward to hearing from you to see how we can help and assist best within our remit as we value our customers highly.

Rooflights & Roof Lanterns is rated 4.7 based on 70 reviews