Rooflights & Roof Lanterns Reviews

Name: Rooflights & Roof Lanterns
Address: Unit 15, 1000 North Circular Road, London, United Kingdom
Rating: 4.72

4.7 Rating 69 Reviews

100 %

of reviewers recommend Rooflights & Roof Lanterns

Visit Website

Phone:

020 8087 2004

Email:

info@rlrl.co.uk

Location:

Unit 15,
1000 North Circular Road,
London
United Kingdom
NW2 6LU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service and terrible communication. We’ve ordered the mardome rooflight with the wrong up-stand and tried to return/change the order so called to return team. They let us know to wait for the response of changes and they never callback. We’ve lost £290 and have to order from a different supplier. Very very very disappointed with this company and do not recommend them for anyone. Waste of time and money.”

Helpful Report

Thank you for communicating this with us. Looking into the history I can see that the wrong size was purchased by yourself online even though before payment is made we encourage and advise customers to review sizes at various stages through the online purchase process on various pages. We advised the options available to resolve this which was either to adjust the upstands on site to suit the product or purchase only the upstand option where you would have been charged only for the additional upstand. As per the clear instructions on the website this product works off either an internal or external measurements, dependent on the drop-down specification options selected regarding upstands. Our online fitting instructions also clear state this on each product page. If you would like to contact us or email us on info@rlrl.co.uk then we can look into this further as we always work with our customers, however with full respect in general I must advise the company cannot be expected to incur the costs for errors especially ones they have no hand in. We look forward to hearing from you to see how we can help and assist best within our remit as we value our customers highly.

Rooflights & Roof Lanterns is rated 4.7 based on 69 reviews