Rooflights & Roof Lanterns Reviews

Name: Rooflights & Roof Lanterns
Address: Unit 15, 1000 North Circular Road, London, United Kingdom
Rating: 4.69

4.7 Rating 81 Reviews

100 %

of reviewers recommend Rooflights & Roof Lanterns

Visit Website

Phone:

020 8087 2004

Email:

info@rlrl.co.uk

Location:

Unit 15,
1000 North Circular Road,
London
United Kingdom
NW2 6LU

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Anonymous

Anonymous // 01/01/2019

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“Please! Nobody should buy anything from them! Terrible customer service and quality! They never deliver on time causing my builders to always come but have no work to do, delaying the renovation. Two big glasses that they delivered already have cracks when the delivery man gave it us, so once we tried to move the glass it instantly shattered into pieces. Even if we call customer service to explain the situation they offered no solutions and told us that our builders probably lied and they were at no fault. Absolutely Terrible!!! We now lost about 500pounds and have to buy new ones from them. Nobody should buy anything from them!”

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“Been a fantastic company to order a skylight from, great website Price very competitive and affordable. Delivery was amazing, kept me posted with updates throughout Lantern arrived, all in good condition. Fitted not issues with size or quality. All round a very pleasant experience. Thanks you for everything 👍👌”

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“very good services fast delivery”

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“Great product and service”

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“Brilliant product, great value and prompt service and delivery. Would recommend”

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“Brilliant company fantastic roof light window excellent delivery”

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“Good quality dome windows…arrived as promised. Would def recommend.”

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“Great communication and great prices. We ordered the Brett Martin roof lanterns and they are gorgeous. Delivery was by Brett Martin but the driver was excellent and helpful. Overall an excellent experience. Thank you”

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“Excellent price & very quick delivery. They look good on my roof. We did gave issyes with some damaged edges but these were returned & resolved very quickly. Excellent customer service.”

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“How refreshing to get such a great service. From ordering, regularly updates re delivery to such a helpful and friendly delivery driver. 1st class. Thank you!”

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“I ordered two 1.5m x 1.5m frameless rooflights from here. Spoke to a guy on the phone who was really helpful. Placed the order and they were delivered 10 days later as they werent regular size. Driver called in the morning to give me and eta. The quality is really nice and they look great fitted.”

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“Very good quality, prompt delivery, good service, excellent price.”

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“I spoke with very considerate chap He understood my lack of understanding the way the product worked and offered sound advice and where to access more valuable information thanks”

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“They arrived when they were supposed to, the window is ok. However, the white pvc “ skirt” is so flimsy, it arrived broken. (Very cheap feeling). I complained and heard nothing back which was more disappointing than the actual crack. The unit itself apart from the flimsy pvc is a good unit and would buy again.”

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“Very poor service and terrible communication. We’ve ordered the mardome rooflight with the wrong up-stand and tried to return/change the order so called to return team. They let us know to wait for the response of changes and they never callback. We’ve lost £290 and have to order from a different supplier. Very very very disappointed with this company and do not recommend them for anyone. Waste of time and money.”

Helpful Report

Thank you for communicating this with us. Looking into the history I can see that the wrong size was purchased by yourself online even though before payment is made we encourage and advise customers to review sizes at various stages through the online purchase process on various pages. We advised the options available to resolve this which was either to adjust the upstands on site to suit the product or purchase only the upstand option where you would have been charged only for the additional upstand. As per the clear instructions on the website this product works off either an internal or external measurements, dependent on the drop-down specification options selected regarding upstands. Our online fitting instructions also clear state this on each product page. If you would like to contact us or email us on info@rlrl.co.uk then we can look into this further as we always work with our customers, however with full respect in general I must advise the company cannot be expected to incur the costs for errors especially ones they have no hand in. We look forward to hearing from you to see how we can help and assist best within our remit as we value our customers highly.

“The rooflights them self are good quality and reasonably priced . The delivery service is shocking . Two separate occasions they was ment to show and nothing I had to call them to see where the product was . They then rescheduled the delivery to turn up when my builder was not here so I arranged will the man on the phone for the delivery driver to carry them in as this was no fault of mine (missed delivery day) . Then one delivery driver turns up and cannot carry the product in by himself . So I had to help him . So be carefully with the delivery .”

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“Nice and easy to install”

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“Great looking rooflights, good advice and quick delivery. No dramas. Options of precut aluminium angles plus sealants would be helpful too.”

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“Used in the last five jobs with warm grp roofs, they are generally a good company but don’t really like how you purchase a stock size item get delivery dates and then change 1 week or so after purchase”

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“Excellent service, some fittings were missing, rooflight phoned and reordered for me straight away, will definitely use again”

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Rooflights & Roof Lanterns is rated 4.7 based on 81 reviews