“I was joyfully when trading with this company hoping and making sure my investment will bring a great profit, I started with a sum of $40,000 and was expecting a total profit of $100,000 which I can only withdraw unit my profits are complete I traded well and even pay more money for some necessary means, as time goes by, my profit was completed, and I was unable to withdraw my money, and my account was also blocked asking me to pay another ransom I was battling with them for months but I was still unable to make a withdraw, until I came across testimonies about how Mrs. Bruce Nora has been helping people in recovery there money back I didn't believe at first but I had to risk it , I got in contact with her and followed all necessary information, it happens that all my money was recovered in total both my profit I am very grateful to Mrs. Bruce Nora for helping me, if you had been a victim of scam get in contact with Mrs. Nora today:
Email:: b__r__u__c__e__n__o__r__a__2__5__4__(__A__T__)__g__m__a__i__l__.___c__o__m. Whatsapp:: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“Ordered four small packets of screws at a cost of £11.04 and they then charged me £39.00 standard delivery charge + VAT ...total of £50.04 ...just for four small packets of screws. Telephoned customer services and the guy just hid behind a standard script and would not see sense at this unreasonable cost”
“LONG READ BUT WORTH IT!!!
9th of June I ordered four sheets of PVC roofing from Roofing Megastore, all paid for okay with delivery due within 3-7 working days. I got an email to say the delivery was due the 12th of June which was within the time frame and not a problem with me leaving a note on the order to be left by my bins (opposite my front door) if I was not in to receive. I got an email from the company saying delivery could not happen as there was a discrepancy in the address and they didn’t have a door number, I contacted them to correct this for the delivery to then arrive Monday 17th June, my and wife and I was not in (important information for later on in this review) so the driver leaves it by the front door with me arriving home later that day. I opened them to find that all panels had huge damage to one end of the panels, I immediately took pictures and sent an email to the company who very kindly organized replacements to be sent out within three working days, I asked if again I wasn’t in could they leave by the bins opposite the front door.
Well, this is where the problems began! The replacement panels arrived on Thursday 20th June, with myself and my wife out the courier leaves them in front of the bins as requested, my wife returns home about an hour and a half after the delivery and decides to check it for me, immediately upon opening one end she can see damage and not just a small amount of it.
We have a ring doorbell which explains how we know timings and information on the deliveries, I immediately start looking through the ring doorbell on reading my wife’s message about the damage on the second delivery and see that the courier driver not only once but twice drops the panels hard on the floor, there is a clear stock on the packaging that says ‘FRAGILE, DO NOT DROP’, yet the driver completely ignores this.
I contacted Roofing Megastore with pictures for Sam Morley to respond that as I requested the panels to be left outside of my own risk that they couldn’t do anything about it on this occasion. There are so many problems with this, however I will start with the clear and undeniable evidence of the panels being dropped by the driver. Sam responds a day later explaining that he had sent the footage to DX Delivery who respond with the following ‘the driver has delivered as expected and there is nothing they can do as the package was left in a safe place by my request’. What is hugely confusing is the first time they delivered this was the case and not a problem with sending out replacement panels, but I prevail and decide to look at the footage to see that the packaging is completely undamaged before my wife arrives home meaning no one could have touched the package while it sat that, ultimately then indicating that the driver damaged the panel or the Roofing Megastore sent the panels out damaged a second time.
The ring doorbell also clearly shows that no one went near my front door between the time the driver dropped it and my wife arriving home giving clear and undeniable proof that the panels were never damaged while in my possession.
Consumer Act 2015 clearly states that any product delivered damaged or missing items is to be either clearly fully refunded or replaced, on the second set of panels I clearly ask for a partial refund (for example the delivery charge) as a goodwill gesture as I could get away with using all the panels I had but Sam decided to argue this and so blatantly break the law with denying any wrongdoing.
Tuesday 25th June and after many more email going between me and Sam with all my points constantly being ignored, I decide to seek legal advice, they advise me what to write in the following email and pass on to them, this is seeking to know there complaints process and if they are part of a member or are willing to go through an ADR (Alternative Dispute resolution).
I got a response from Lorraine, but to no surprise at all my email asking for those details is completely ignored and she offers to send out more replacement panels and collect the eight I currently have. I respond with reverting back to my email that I am legally entitled to a refund, Roofing Megastore had a chance earlier on to replace or partial refund but decided to keep arguing they were not liable, and it was all my fault despite clear and obvious evidence showing otherwise.
The company have rejected my rights as I have used the panels and that I did have a right to get replaced before using them, as you will all remember I tried to do this when I received the second delivery damaged and Sam made clear that it was my problem forcing me into a corner. They have now just admitted I did have a right, completely contradicting there views.
The burden of proof is on the trader to prove the panel were not in such a state when I received them and they have not done so.
The bank is now dealing with this and Trading Standards.
The picture 1-1.2 show the first delivery and the pictures 2-2.2 show the second delivery.”
“After a 2 week wait with no correspondence I decided to email and find out what was happening with my order.
I was informed that the lead time was 2 to 3 weeks so accepted this and waiting another week.
Called yesterday first thing and informed that they would look into this.
Called at lunchtime to be told they where waiting on the depot getting back to the.
Called at end of business day and STILL nothing.
Called again today only to be told it would be another 2 WEEKS.
Absolute shambles of a company.
Not to get the refund sorted or trading standard will be getting involved”
“In short: Paid for tiles 12 days ago. I contacted after 8 days as hadn’t received a delivery date confirmation. ‘Will look into it and call you back’ not a word. I called them again - yes we have the tiles but you can pay an extra £130 shipping or we will give you your money back in appropriately 14 days time. Ludicrous isn’t it? EXTORTION, MIS-SELLING, INCOMPETENCE, LACK OF INTEREST IN CUSTOMER SATISFACTION the list goes on. A customer left waiting with no contact/apology/compensatory gesture should never be asked to pay more than agreed after sale!!!!!”
“The staff are rude, unprofessional and verbally aggressive. I was given an estimated delivery date, surprise surprise my order did not arrive. I rang a spoke to Donovan, I could not find the order number straight away, I was shocked when Donovan huffed, he huffed again when I struggled with the order details, when I asked him to please stop huffing, he denied this aggressively and then put me on hold! He kept me waiting 10 minutes. I rang back and spoke to Sam, I explained what had happened, he defended Donovan and told me I was lying, he put me on hold too! I then had Lorraine ring me, I am guessing she might be a manager, she accused me of swearing at her staff, being aggressive, I could not get a word in edgeways, when she eventually calmed down I was given a chance to speak. I now understand why the staff are after speaking to Lorraine. Apparently I should receive my order this week w/c 7th of August, it should have been the week before. Do not question estimated delivery dates as you will be met with a aggressive response. If I do receive my order this week I will never order from this cowboy company again”
“Sent away for roofing torch it was not working sent it back took 30 per cent of my other for restocking and had to pay for sending it back lost £80 do not use this company cowboys frank ford”
“Only a small order of 13 dry verge and 2 ridge end caps but they got it the wrong way around and the ridge caps were the wrong ones so after being told the right order would be sent out after at my cost I returned the others they could not send the right end caps even though I gave them the part number as it apparently was ordered wrong .They have sent the 13 correct dry verges in a half empty box but would not send end caps I wanted (£4-98 each).
If you use this company and order is not correct and you get Sam Horley or especially Karen Dunkley to sort it out book a beach holiday did a big hole in the sand and bury your head you’ll probably see those 2 down there”
“They took my order but the items came from rubber4roofs and all three packages were incorrectly addressed. Tuffnells the courier are terrible and the third package was left outside a block of flats without a signature”
“Avoid at all costs!
This is the worst experience of a supplier that I've ever had. Site needs reporting to trading standards and taken down, too many victims are being exploited by this company. (evidence from other reviews with similar experience)
Absolutely disgraceful.”
“Absolute terrible service - if i could leave a 0 star review I would.
Sent me the wrong parts AND missing integral parts including the instructions - misleading website confirming items in the kit but they arn't!!! completely left out my guttering.
Tried to clear this up amicably but aftercare service disgraceful - they will not REFUSE a refund even though i clearly am eligible by their policy (received 2 days ago)as they say my parts were cut specifically and they ignore my requests for the things i have purchased. I ordered a 3.5 x 3.8 kit and they suppled 2.5m lengths that dont even go around my roof! THIS IS A ABSOLUTE JOKE - I am reporting to trading standards.
They claim a 4 star feefo rating but it doesn't let you add a rating on there these guys are cowboys DO NOT TRUST”
“Cladding online?? They don’t answer e mails, the phone or respond to on-line chat. They send you an e mail saying products ready for despatch but they never arrive. Had to cancel order and lost valuable time, absolute shocking. Do not use.”
“Items were very well packaged. As my builder could not do the work for 10 days, I left everything in its original packaging to keep it from being damaged and to prevent some of the smaller pieces from being lost. When the builder arrived we removed the packaging to begin the job, only to find some integral pieces were missing. Contacted "Customer Service" who stated "I'm very sorry but due to the lead time to report missing items I wont be able to arrange replacements. This issue should of been reported within the 48hrs after delivery."”
“Never deal with roofing megastore. When I placed my order they told me 5 working days then I received a email with a delivery date 5 weeks away. Phoned them to be told nothing they can do! Delivery date came and past with no arrival so I called them once again to then be told delivery was a further 4 weeks away, asked for my money back and have been told they do not do refunds so £4000 worth off velux windows and in total nearly four months from order date and my job is still on hold.”
“Incompetent is rife within this company from top to bottom, customer services is the worst I have ever come across.
3 times I was given a delivery date, the first two times it didn’t turn up and they don’t have the decency to email or phone you. I had to do all the chasing.
I tried to add a extra item to the order but was told I couldn’t because it was picked and packed, when it didn’t turn up I rang them and they told me that my order was out of stock. 18 days later having waited in ll day 3 times it finally arrived.”
“Customer service is very poor, abusive discount by Sam
Customer service is very poor. Tey refuse to speak by phone - only by email. Very slow response so if you traying to order something by talking to them - that may take you a week or so.
I did spend with them 3k and I did ask them for discount as I would like to spend another 4k at least - Sam - that was the name of the guy offer me 0.57% exactly discount - discount was the delivery cos, SHOCKING. LOOKING for alternative option now as hey don give a ... about the customers at all.”
