Rogerson Shoes Reviews

4.9 Rating 6,681 Reviews
99 %
of reviewers recommend Rogerson Shoes
4.9
Based on 6,681 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Rogerson Shoes Reviews

About Rogerson Shoes:

Who we are and how is it that we came to be so passionate about shoes?

Like many classics our story revolves around one or two ambitious pioneers, a love affair, war, a family drama, conflict and its resolution. What laces this story together is a connection with the land, and a need to provide for the people of it.

Let’s set the scene of how our business was born. It’s 1905 and Thomas Rogerson sits concentrating over his tools in a shed at the end of a bridge in Rothbury. Motivated by the desire to win the hand of Isabelle, he needs to learn a trade. And so it was that he learnt to repair shepherd’s boots.

Skip forward over 100 years from this humble beginning, and here we are; from robust, carefully crafted tackety boots designed to tackle the heather hilltops, to on-trend trainers in a spectrum of colours, designed to tackle the concrete jungle! Originally sold under canvas at agricultural shows, by mail order or taken directly to farms. Now, displayed using bright light boxes in our high street stores, or sold via easy on-line orders that will arrive at your door.

What’s new?

Our mission now is to stock a vibrant and compelling choice of shoes, boots, sandals, slippers and bags. Made using traditional and progressive manufacturing techniques and a wide range of materials from Gore-Tex to vegetable tanned leathers, our selection is diverse. Ranging from fun, quirky, edgy and joyful designs, to sophisticated classics, to practical waterproof adventure shoes and boots for enjoying the hills.

Different from other footwear retailers in terms of the breadth of our range, we stock many styles that are unique to our business, including colour combinations, prints and lasts. Prioritising pricing, quality and comfort we work on the principle that well-made shoes wear better, are more of a pleasure to wear, and ultimately, are less wasteful.

Passionate people

The Rogerson’s ethos is one of positivity, and we aim to employ happy people who enjoy their work and convey this in their attitude to others. With weekly training on everything from leather, construction techniques and technical features, our staff aim to facilitate a friendly and efficient shopping experience and will go out of their way to bring you all the shoes you fancy trying on! Alternatively, one of our 120 strong team of keen beans will carefully parcel them up for your online orders. We dispatch from both our central warehouse in the pretty town of Peebles, and from our 13 busy stores across Scotland.

Visit Website

Phone:

01721725705

Email:

info@rogersonshoes.com

Location:

Cavalry Park
Peebles
EH45 9BU

Write Your review

Tell us how Rogerson Shoes made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Although the web page I ordered from said the shoes would be "standard fit", there was a label attached to one of the shoes saying "extra wide". As they were bought for someone else I don't yet know whether or not they will actually turn out to fit (i.e. I don't know whether it is the website or the label that is correct), but either way, it is extremely inefficient - and annoying - that the website information didn't match the delivery.
Helpful Report
Posted 7 months ago
Thank you for your review and helping to point out this error. We have now updated the website.
Posted 7 months ago
Hello, I have only recently bought these shoes and the lining of the sole if coming off and is incredibly uncomfortable, this is the second pair I have bought, I returned the first pair for the same reason and was assured that it was a one off. Sadly it's not. I would like to return these too please. Thanks Lana
Helpful Report
Posted 8 months ago
Thank you for your review. One of the team will be in touch with you directly. Kind regards, Sarah
Posted 8 months ago
I received my sandals and as you can see from the picture the top layer is already peeling or missing on 3 areas and around most of the first upper piece. These obviously did not go through quality control and if they did it was disregarded. I had ordered the same pair from another site and at the last minute they cancelled my order as it was their last pair and they said it did not pass quality control. I do not want to pay to ship them back as it will be costly especially if I pay to have a tracking number. I would like to know what your company will do to remedy this problem. I am very disappointed as I enjoy wearing Riekers but not happy with the pair I received. Hoping to hear a response from you soon as the summer is half over. Thank you. Lauretta Zanette
Rogerson Shoes 2 star review on 25th July 2023
Helpful Report
Posted 8 months ago
Thank you for your review. One of the team will be intouch with you directly. Kind regards, Sarah
Posted 8 months ago
No problem with online purchasing, and delivery. I chose to travel some distance to return the shoes in person, and so that I could try shoes on, and find something suitable, which I did. I’m glad I didn’t keep them, because, yesterday, I saw one of the pairs in a local shop, and they were £20 cheaper than Rogerson’s price. The shop has a great selection. My only adverse comment is that the staff are perhaps’ over attentive’ while customers are browsing, though pleasant. Getting a refund was straightforward.
Helpful Report
Posted 2 years ago
Thanks for taking the time to send your feedback Patricia. We're glad to hear that you are happy with the way the online ordering process works, and that the team in St Andrews were able to help you find a different pair of Ecco's. And thanks for the feedback regarding the great selection in the St Andrews store :-) The pair you mention you saw at another retailer at £20 less our sale price of £59.99 (from the original price of £85) is quite a bargain at £39.99!! I guess that shop had a problem selling this style and were trying very hard to clear it. As you said in your product review, the patent finish is not to everyone's taste...however, we only have 7 pairs left so we did not have the same issue as the other retailer, hence the different price. The pair of Ecco's you selected in St Andrews is also a bargain at £69.99 from £110 - I hope they will be ideal, and you enjoyed your day out to the lovely town of St Andrews! Kind regards, Sarah
Posted 2 years ago
the product is fine as it was what I saw in one of your stores. However, have to say very disappointed when attempting to purchase these in your Inverness store that the assistant was only interested in selling me the pair that was made up from the display and obviously one was very much used and the other brand new. Told me that was all they had and asked her to order me a new pair said she could'nt do that. I told her I would then go and order them myself on line and she said it was likely it would be the same pair as they would come from the shop. £69.00 is not a cheap pair of slippers and I expected better service from your stores and assistants and if indeed that is how you train staff and is your retail policy then no wonder shops in the high street are closing at a rate of noughts. Why should a customer be expected to purchase a pair of shoes/slippers when one has been so obviously used and the other brand new - would be as good as wearing to odd shoes/slippers. The product I eventually received was as expected but your review score would have been higher if my visit to your Inverness Store in the Eastgate Centre had been better. Due to my experience would I shop in your stores again - probably not, would I use click and collect - most certainly not as the assistant advised that stock would come from the store so likely to get display stock. would I buy online possibly.
Helpful Report
Posted 3 years ago
Thank you for taking the time to write a review. I am so sorry to hear that you did not receive the customer service we would expect. I just wanted to let you know that we investigated this when you submitted the feedback, and have now re trained all the team. It is not unusual for customers to request a different pair, so I can only apologise that this was not arranged for you. All of the team in Inverness are now aware of the how to do this should you request this again. We are glad to hear that you are happy with your new slippers – I have the same Shepherd Bella slippers myself and they are excellent! Kind regards, Lorna
Posted 3 years ago
Very disappointed as have several pairs of this style os shoe from Van Dal .The toe only both shoes were very poor covered .
Helpful Report
Posted 4 years ago
. Disappointing to have to pay return postage, will buy elsewhere in the future.
Helpful Report
Posted 4 years ago
Thank you for sending your review. I agree that it would be lovely if we could move goods back and forward without cost, but in reality this is not the case. Most people find using our Royal Mail Tracked Returns account an easy, secure and low cost option. As noted on our website, if you do choose to send a return using our Royal Mail Tracked Returns service, £2.50 is deducted from your refund as a contribution towards the cost of the return. Please note, this, along with all of our delivery options, is a heavily subsidised charge, and not the actual cost of the return. You can of course return to one of our stores free of charge, but you need to live in or visit the lovely country of Scotland for this to be possible :-) Kind regards, Angela
Posted 4 years ago
Rogerson Shoes is rated 4.9 based on 6,681 reviews