RF Solutions Ltd Reviews

Name: RF Solutions Ltd
Rating: 4.17

4.2 Rating 36 Reviews

83 %

of reviewers recommend RF Solutions Ltd

4.2

Based on 36 reviews

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Delivery Methods	Courier
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Communication Channels	Email, Telephone

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01444227900

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RF Solutions Ltd 5 star review on 9th July 2024

RF Solutions Ltd 5 star review on 20th February 2023

Jacob Van Den Ouden

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please could you get rid of the tab half way up the left side of the screen. It gets in the way of your material on the screen.”

Helpful Report

Posted 5 months ago

Good Day, Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with RF Solutions Ltd. We genuinely appreciate your effort in letting us know about the issue you encountered. We apologize for the inconvenience caused by the tab on the right side of the screen that obstructed the visibility of our material. I would like to confirm, that our website team are currently looking into this issue and we will be changing the widget so it is at the bottom of the page. This should hopefully be completed in the next 24 hours. Once again, we would like to express our gratitude for bringing this matter to our attention. We remain committed to providing the best possible experience for our valued users, and your feedback plays a crucial role in helping us achieve that goal. Please do not hesitate to reach out to us with any further suggestions or concerns. We value your opinion greatly and look forward to better serving you in the future. Best regards, Chloe RF Solutions Ltd.

Posted 5 months ago

“I have two superficial and particular dislikes brought to mind when viewing your web site. The first is the tab that obscures part of the screen and can't be closed - for example the tab that brought me to this review page. I didn't want to read or give a review, and this review is of no value to your product design. The other dislike is items that move spontaneously to distract me when I'm trying to read the screen - such as the "you also be interested in" area. and I can look at the other items elsewhere on the screen, or choose for myself when to change the selection in "you may also..."”

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Posted 7 months ago

Good Day, Thank you for taking the time to place this review, we appreciate all feedback, whether its positive or negative. We will definitely take this onboard, we are currently in the process of getting a new website created and hopefully launching it this at the end of the year. Many thanks RF Solutions Team

Posted 6 months ago

“Subject: A Stellar 5-Star Review for RF Solutions – Exceptional Excellence! Rating: ⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of engaging with RF Solutions, and I must say, they have set the bar high for excellence in the field of radio frequency and wireless solutions. From start to finish, my experience with them was nothing short of exceptional. Navigating their website (https://www.rfsolutions.co.uk/) was an absolute delight. The layout is impeccably designed, reflecting a quintessentially British sense of order and precision. It's clear that RF Solutions prioritizes user experience, making it effortless to find the information needed. What truly distinguishes RF Solutions is their unwavering commitment to customer satisfaction. The customer support team exhibited a remarkable level of expertise and professionalism, addressing my queries with a distinct British courtesy and efficiency. Their dedication to providing top-notch service is truly commendable. RF Solutions' product range is a testament to their commitment to innovation and quality. The breadth and depth of their offerings cater to a diverse array of needs, showcasing a level of sophistication that resonates with British precision. The products themselves are of the highest quality, reflecting the company's dedication to cutting-edge technology. The swift and secure delivery of my order further underscored RF Solutions' commitment to excellence. The package arrived promptly and was meticulously packaged, ensuring that the contents were in pristine condition upon arrival—a hallmark of British attention to detail. In summary, RF Solutions has earned my utmost respect and loyalty. Their website, customer support, product quality, and overall commitment to excellence make them a true gem in the British market. If you're in search of reliable, top-quality radio frequency and wireless solutions, look no further than RF Solutions. I wholeheartedly give them a glowing 5-star review and recommend them with the utmost confidence. Thank you, RF Solutions, for exemplifying British excellence in every aspect of your business! ⭐️⭐️⭐️⭐️⭐️”

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Posted 11 months ago

“READ, BEFORE PURCHASING…. If you receive a faulty item, they will not pay to have it shipped back to them and they will charge you for shipping a replacement out to you! They are also re-stocking faulty items and sending them back out to unsuspecting customers. How do I know? Read on: I purchased near on £500 pounds worth of equipment from RF Solutions for a client’s job, and one of the devices a (hornet pro receiver) had an intermittent fault. So, I contacted the company, supplying them pictures and a detailed description of the fault, and got the usual lip service about how sorry they were that I had experienced issues etc and was asked to return it (at my own cost) for inspection. So now the onus is on me to make sure this item is returned safely and at my cost! Knowing that anything could happen to this on the way back and reading on their returns policy that it could take up to 4 weeks to send a replacement, I suggested to smooth talking salesmen that I purchase a new unit so I could return the old one in the same box. Everyone was happy with this, as the plan was to have the faulty unit replaced, so I did just that and sent back the old unit in the new box costing me another load of postage! At this point I honestly expected them to refund my postage costs for all the inconvenience cause. But No. Not only did they not refund my postage totalling £14 they listed my faulty unit as being (no fault found) and put it straight back into stock, even though I made it clear to them that the unit was faulty, and intermittently so. So, if you buy equipment from RF Solutions and receive a faulty item, which I imagine is quite likely seeing as their policy is to re stock faulty returns, they will expect you to return it (at your cost) even though the item they sent you is faulty! Ps. If you buy a hornet pro receiver and its works intermittently, it’s probably my old one. Good luck.”

Helpful Report

Posted 2 years ago

Dear Mr Burch, We are sorry you feel this way. At RF Solutions, our standard returns policy is that when a customer feels a product may be faulty, once we have received the item back, our technicians carry out extensive testing on the product to diagnose any potential faults. As such with the unit you returned, after extensive testing we found there to be no fault found. It is part of our terms and conditions that we cannot send out replacement products before testing. In addition, that there may be charges incurred depending on the reason for return or outcome of testing. In your case, we have not found any issues with your unit. Therefore, we have refunded you for the full items but not carriage. Despite our findings from testing, we do strive to provide great customer service and wish for happy customers at the end of the day. Perhaps you could advise us on your desired outcome and we can go from there? Many thanks Regards Chloe - RF Solutions Team

Posted 2 years ago

“Amazing customer service. After the failure of a remote control for my pool cover reel purchased in 2010, I found that the original manufacturer of the equipment had gone out of business years ago. However checking the pcb of the remote I noted in small print RF solutions. I found their website and wrote an e-mail, within a day(!) I got an answer that they recognised the pcb but that the item was not produced anymore and out of stock. This was followed up by a message that after investigating a current remote would probably be able to be paired. I am not an electronics engineer but their support helped me all the way. Thank you RF Solutions for your prompt assistance.”

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Posted 2 years ago

Good Day Jacob, Thank you for taking the time to place this great review, we do strive to provide the best customer service. I will pass your comments onto our support team, they will be very much appreciated. Please don't hesitate to contact our support team again if you require any other assistance. Many thanks All the best Chloe - RF Solutions Team

Posted 2 years ago

“I have just installed mainslink-TX and mainslinkRX Just brilliant.”

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Posted 2 years ago

Good Day Bhupen, Thank you for this company review, its great to hear that you are pleased with our MAINSLINK product. You may receive review email from us that is automatically sent out a couple of weeks after your purchase, this review will be linked to your WEB order. If you require any support at all, our technical support team are available between Mon-Thurs (9am-5.30pm) and Fri (9am-4.15pm). Many thanks Chloe - RF Solutions Team

Posted 2 years ago

“A keen and enthusiastic company producing innovative products and suppliers of interesting RF modules. We have been using them for many years.”

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Posted 2 years ago

“RF Solutions products, services and customer service are excellent. Over the years I have purchased many different products from them including Fire Trap remote control transmitters and receivers to LoRa modules. All have been excellent quality and performed really well. I am working on a LoRa project right now, I'll update a little later.”

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Posted 3 years ago

Good Day, Thank you for your review, we are really pleased that you are happy with the products, services and customer service you have received from RF Solutions. It is imperative to us that we strive to provide the best quality products and service to all our customers. If you do ever require and advice or support at all, our technical support team are available Mon-Thurs - 9am-5.30pm and Fri- 9am-4.15pm. The support team can be reached via email - support@rfsolutions.co.uk or by phone - +44 (0)1444 227909. Many thanks Best Regards RF Solutions Team

Posted 3 years ago

“ANSWERED ALL QUESTIONS VERY PROFESSIONALLY AND QUICKLY”

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Posted 3 years ago

“I contacted RF Solutions to acquire a back up remote control for a system that had been professionally installed a few years ago. I was assisted by Simon Anscombe of the technical department who provided fantastic advice and service. Not having much technical knowledge myself he was extremely helpful. I would recommend this company for anyone who may seek advice and friendly service. Thank you.”

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Posted 4 years ago

“Extremely helpful throughout.”

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Posted 4 years ago

Hi, Many thanks for your positive review Our support team is available Mon-Thurs - 9-5.30 and Fridays 9-4.15. Best Regards RF Solutions Team

Posted 4 years ago

“The device (TMAS 3G GSM MODEM) failed to function and the software provided failed to communicate with it so the factory default settings could not be changed. I failed to get any help from the firm, simply told "Sorry we do not do technical support on this product as we are just a distributor for it." Still trying to return it..... The return process demands an account number and invoice number, which as a pre-payment customer I didn't have so the alternative online form was completed but not transmitted/accepted - reason unknown. Not a happy transaction and a vast amount of time and effort spent trying to get anything out of it - but failed.”

Helpful Report

Posted 5 years ago

Dear Michael, We understand you have tried to integrate this Modem within a heating system located in another country, but were unable to get it working because of a lack of knowledge on the system. We are always happy to help, in fact we have a team of Tech support engineers who support our products, and how to interface them, within the limits of the product itself. (We are unable to provide additional support for an unknown heating system) Although this product was originally purchased just short of a year ago, we have received your return, our system asks for your receipt of purchase (just as when you return a product to any seller) and I can confirm that having received and checked it, the modem, we have found that the product has been damaged beyond economical repair. If you would like to discuss this further please contact our support/returns team on 01444 227909 or email support@rfsolutions.co.uk. Many thanks Best Regards RF Solutions Team

Posted 4 years ago

“From initial contact via their website right through to delivery the customer service has been great. The product I ordered is also really solid and well made. The remote control buttons seem to be really well designed and are a LOT smaller than the item this has replaced. Overall I would highly recommend this company.”

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Posted 5 years ago

“Just tested the ZPT-8RD with two FOBBER-8T4s. I needed to mount the ZPT-8RD to a piece of veroboard so I could use longer pins to push fit it to a breadboard (ok, so not the best RF set up). I also wound my own helical antenna. Pairing works fine and is easy to understand, as is the erase cycle. I really love the self test function. It'll come in handy checking the free space range. I now need to check a) Range, b) Current consumption.”

RF Solutions Ltd 4 star review on 28th July 2019

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Posted 5 years ago

“RF Solutions were able to help with my initial query, and when wrong product was ordered by a family member on my behalf, the company was able to professionally provide details of how to return the product. After receiving the product at their office, a refund was authorised in the time frame as indicated on their website.”

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Posted 6 years ago

“These transmitter units are not for all year round use as stated in the description, unless you use them for indoor use only! They are not watertight and will fail very quickly (3months ) as ours did with no recompense from RF solutions.The rear battery compartment on the later models is the culprit and cannot be made waterproof by the waterproof kit which incidently should be included with every other transmitter sold if they are to be used outdoors ,this is the worst pennypinching I have ever come across.”

Helpful Report

Posted 6 years ago

Hi Paul I am sorry you feel this way in particular after the conversation we had on Friday where you acknowledged that you did not purchase the waterproof kit that is available for the product and that you had left the transmitter out the product to rain. We have other versions of the same product which are waterproof, rated to IP68 (pressure washer proof) which should you chose would provide you with a waterproof transmitter. To repeat our conversation if you wish to order the correct product to meet your requirements we would, as a gesture of good will offer a discount. Best Wishes, RF Solutions Team

Posted 6 years ago

“absolutelly responsible”

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Posted 7 years ago

“Good products, friendly staff.”

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Posted 7 years ago

“I have an Ezetext which I use for switching runway lights on and off. I have occasionally had set-up problems and sometimes password problems, and the technical help has been second-to-none, and very patient with me. Thank you. Martin Gosling”

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Posted 7 years ago

Thanks Martin! Glad to hear the EZTEXT is working well for you - nice application. I will pass on your kind feedback to our Tech Team! Best Wishes, The RF Solutions Team!

Posted 7 years ago

“Great.. until something goes wrong. I've used these in the past even given them a 5 star review but that's when everything goes smoothly any slight change and it all fell apart. When you're buying something off the shelf and a simple system they are great, fast delivery and good support on the phone but not cheap there's loads of alternative company's that sell the same stuff when it gets to something a bit specialist it went wrong very quickly for me. And funnily enough they only sent me a link to review them when it went well... Recently I've been trying to arrange a system from them and its taken over 4 months now and still isn't sorted. Was sold half a system I intended to pair up with my existing system without being told it doesn't match and no info on website to suggest it wouldn't but in fairness partly my fault as i didn't explicitly say that's what I was doing, it arrived an additional 3 weeks after its 3 week lead time. Then i ordered the correct receivers which took again 3 weeks longer than the 1 week lead time, and to top it off when it arrived the system didn't work correctly. Ordering was slow via email waiting a day for each response and having to pay by direct debit and wait for them to confirm payment since there was no way to buy on the website or pay over phone. I call them and they say they will call back and never do, when I finally got the right guy on the phone and complained about the delays and problems they basically told me they have bigger fish to fry so I had to wait that's why it took so long. After telling them what the issue was and having a fairly good idea what was wrong they refused to believe it was faulty and that I must have made a mistake, then they wanted a few days to learn about their own system and call me back... again never happened and when I rang a week later they told me to return it obviously at my cost as I've already given them over £500 for nothing so far so why not pay more. Anyways currently waiting on another phone call to see the progress of my repair but who knows, and i might even be allowed some money back for return postage. Hope the system is worth it hopefully be ready for summer 2018 since I missed 2017, If you want something for clay shooting in future id stick with the likes of Promatic etc, I get they're likely just selling on someone else system re-branded but at least they can manage customer service.”

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Posted 7 years ago

RF Solutions Ltd is rated 4.2 based on 36 reviews