RF Solutions Ltd Reviews

Name: RF Solutions Ltd
Rating: 4.35

4.4 Rating 34 Reviews

88 %

of reviewers recommend RF Solutions Ltd

4.4

Based on 34 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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01444227900

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RF Solutions Ltd 5 star review on 24th November 2023

Richard Lowe

RF Solutions Ltd 5 star review on 15th October 2023

Anonymous

RF Solutions Ltd 5 star review on 5th April 2023

Aldo Macari

RF Solutions Ltd 5 star review on 20th February 2023

Jacob Van Den Ouden

RF Solutions Ltd 5 star review on 16th January 2023

Karl Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“READ, BEFORE PURCHASING…. If you receive a faulty item, they will not pay to have it shipped back to them and they will charge you for shipping a replacement out to you! They are also re-stocking faulty items and sending them back out to unsuspecting customers. How do I know? Read on: I purchased near on £500 pounds worth of equipment from RF Solutions for a client’s job, and one of the devices a (hornet pro receiver) had an intermittent fault. So, I contacted the company, supplying them pictures and a detailed description of the fault, and got the usual lip service about how sorry they were that I had experienced issues etc and was asked to return it (at my own cost) for inspection. So now the onus is on me to make sure this item is returned safely and at my cost! Knowing that anything could happen to this on the way back and reading on their returns policy that it could take up to 4 weeks to send a replacement, I suggested to smooth talking salesmen that I purchase a new unit so I could return the old one in the same box. Everyone was happy with this, as the plan was to have the faulty unit replaced, so I did just that and sent back the old unit in the new box costing me another load of postage! At this point I honestly expected them to refund my postage costs for all the inconvenience cause. But No. Not only did they not refund my postage totalling £14 they listed my faulty unit as being (no fault found) and put it straight back into stock, even though I made it clear to them that the unit was faulty, and intermittently so. So, if you buy equipment from RF Solutions and receive a faulty item, which I imagine is quite likely seeing as their policy is to re stock faulty returns, they will expect you to return it (at your cost) even though the item they sent you is faulty! Ps. If you buy a hornet pro receiver and its works intermittently, it’s probably my old one. Good luck.”

Helpful Report

Posted 1 year ago

Dear Mr Burch, We are sorry you feel this way. At RF Solutions, our standard returns policy is that when a customer feels a product may be faulty, once we have received the item back, our technicians carry out extensive testing on the product to diagnose any potential faults. As such with the unit you returned, after extensive testing we found there to be no fault found. It is part of our terms and conditions that we cannot send out replacement products before testing. In addition, that there may be charges incurred depending on the reason for return or outcome of testing. In your case, we have not found any issues with your unit. Therefore, we have refunded you for the full items but not carriage. Despite our findings from testing, we do strive to provide great customer service and wish for happy customers at the end of the day. Perhaps you could advise us on your desired outcome and we can go from there? Many thanks Regards Chloe - RF Solutions Team

Posted 1 year ago

“The device (TMAS 3G GSM MODEM) failed to function and the software provided failed to communicate with it so the factory default settings could not be changed. I failed to get any help from the firm, simply told "Sorry we do not do technical support on this product as we are just a distributor for it." Still trying to return it..... The return process demands an account number and invoice number, which as a pre-payment customer I didn't have so the alternative online form was completed but not transmitted/accepted - reason unknown. Not a happy transaction and a vast amount of time and effort spent trying to get anything out of it - but failed.”

Helpful Report

Posted 4 years ago

Dear Michael, We understand you have tried to integrate this Modem within a heating system located in another country, but were unable to get it working because of a lack of knowledge on the system. We are always happy to help, in fact we have a team of Tech support engineers who support our products, and how to interface them, within the limits of the product itself. (We are unable to provide additional support for an unknown heating system) Although this product was originally purchased just short of a year ago, we have received your return, our system asks for your receipt of purchase (just as when you return a product to any seller) and I can confirm that having received and checked it, the modem, we have found that the product has been damaged beyond economical repair. If you would like to discuss this further please contact our support/returns team on 01444 227909 or email support@rfsolutions.co.uk. Many thanks Best Regards RF Solutions Team

Posted 4 years ago

“These transmitter units are not for all year round use as stated in the description, unless you use them for indoor use only! They are not watertight and will fail very quickly (3months ) as ours did with no recompense from RF solutions.The rear battery compartment on the later models is the culprit and cannot be made waterproof by the waterproof kit which incidently should be included with every other transmitter sold if they are to be used outdoors ,this is the worst pennypinching I have ever come across.”

Helpful Report

Posted 5 years ago

Hi Paul I am sorry you feel this way in particular after the conversation we had on Friday where you acknowledged that you did not purchase the waterproof kit that is available for the product and that you had left the transmitter out the product to rain. We have other versions of the same product which are waterproof, rated to IP68 (pressure washer proof) which should you chose would provide you with a waterproof transmitter. To repeat our conversation if you wish to order the correct product to meet your requirements we would, as a gesture of good will offer a discount. Best Wishes, RF Solutions Team

Posted 5 years ago

RF Solutions Ltd is rated 4.4 based on 34 reviews