RF Solutions Ltd Reviews

Name: RF Solutions Ltd
Rating: 4.35

4.4 Rating 34 Reviews

88 %

of reviewers recommend RF Solutions Ltd

4.4

Based on 34 reviews


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Communication Channels	Email, Telephone

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01444227900

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RF Solutions Ltd 5 star review on 24th November 2023

Richard Lowe

RF Solutions Ltd 5 star review on 15th October 2023

Anonymous

RF Solutions Ltd 5 star review on 5th April 2023

Aldo Macari

RF Solutions Ltd 5 star review on 20th February 2023

Jacob Van Den Ouden

RF Solutions Ltd 5 star review on 16th January 2023

Karl Smith

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great.. until something goes wrong. I've used these in the past even given them a 5 star review but that's when everything goes smoothly any slight change and it all fell apart. When you're buying something off the shelf and a simple system they are great, fast delivery and good support on the phone but not cheap there's loads of alternative company's that sell the same stuff when it gets to something a bit specialist it went wrong very quickly for me. And funnily enough they only sent me a link to review them when it went well... Recently I've been trying to arrange a system from them and its taken over 4 months now and still isn't sorted. Was sold half a system I intended to pair up with my existing system without being told it doesn't match and no info on website to suggest it wouldn't but in fairness partly my fault as i didn't explicitly say that's what I was doing, it arrived an additional 3 weeks after its 3 week lead time. Then i ordered the correct receivers which took again 3 weeks longer than the 1 week lead time, and to top it off when it arrived the system didn't work correctly. Ordering was slow via email waiting a day for each response and having to pay by direct debit and wait for them to confirm payment since there was no way to buy on the website or pay over phone. I call them and they say they will call back and never do, when I finally got the right guy on the phone and complained about the delays and problems they basically told me they have bigger fish to fry so I had to wait that's why it took so long. After telling them what the issue was and having a fairly good idea what was wrong they refused to believe it was faulty and that I must have made a mistake, then they wanted a few days to learn about their own system and call me back... again never happened and when I rang a week later they told me to return it obviously at my cost as I've already given them over £500 for nothing so far so why not pay more. Anyways currently waiting on another phone call to see the progress of my repair but who knows, and i might even be allowed some money back for return postage. Hope the system is worth it hopefully be ready for summer 2018 since I missed 2017, If you want something for clay shooting in future id stick with the likes of Promatic etc, I get they're likely just selling on someone else system re-branded but at least they can manage customer service.”

Helpful Report

Posted 7 years ago

“Wrong items sent which took a week of technical support emails to sort. In the end I discovered the problem myself: I had been supplied the 'telemetry' version of the KAPPA module instead of the 'modem' version that I ordered (there are no marking to distinguish between versions). Even though I clearly explained exactly what was happening (I even sent oscilloscope traces), they were still unable to diagnose the problem. Having glanced at the 'telemetry' version datasheet I quickly realised that my modules were behaving exactly as those versions. The modules were sent back for a refund as I had since bought the correct modules from a distributor as I was on a tight timescale. Just over 1 month later I received the modules back - presumably re-programming to be a 'modem' version - although there is no explanation as to what they have done to them. So I didn't get a refund, just the 4 modules back which I now have no use for! In the future I think I will buy from a distributor as they seem to handle their stock better than the manufacturer themselves! Overall: disappointed.”

Helpful Report

Posted 7 years ago

“READ, BEFORE PURCHASING…. If you receive a faulty item, they will not pay to have it shipped back to them and they will charge you for shipping a replacement out to you! They are also re-stocking faulty items and sending them back out to unsuspecting customers. How do I know? Read on: I purchased near on £500 pounds worth of equipment from RF Solutions for a client’s job, and one of the devices a (hornet pro receiver) had an intermittent fault. So, I contacted the company, supplying them pictures and a detailed description of the fault, and got the usual lip service about how sorry they were that I had experienced issues etc and was asked to return it (at my own cost) for inspection. So now the onus is on me to make sure this item is returned safely and at my cost! Knowing that anything could happen to this on the way back and reading on their returns policy that it could take up to 4 weeks to send a replacement, I suggested to smooth talking salesmen that I purchase a new unit so I could return the old one in the same box. Everyone was happy with this, as the plan was to have the faulty unit replaced, so I did just that and sent back the old unit in the new box costing me another load of postage! At this point I honestly expected them to refund my postage costs for all the inconvenience cause. But No. Not only did they not refund my postage totalling £14 they listed my faulty unit as being (no fault found) and put it straight back into stock, even though I made it clear to them that the unit was faulty, and intermittently so. So, if you buy equipment from RF Solutions and receive a faulty item, which I imagine is quite likely seeing as their policy is to re stock faulty returns, they will expect you to return it (at your cost) even though the item they sent you is faulty! Ps. If you buy a hornet pro receiver and its works intermittently, it’s probably my old one. Good luck.”

Helpful Report

Posted 1 year ago

Dear Mr Burch, We are sorry you feel this way. At RF Solutions, our standard returns policy is that when a customer feels a product may be faulty, once we have received the item back, our technicians carry out extensive testing on the product to diagnose any potential faults. As such with the unit you returned, after extensive testing we found there to be no fault found. It is part of our terms and conditions that we cannot send out replacement products before testing. In addition, that there may be charges incurred depending on the reason for return or outcome of testing. In your case, we have not found any issues with your unit. Therefore, we have refunded you for the full items but not carriage. Despite our findings from testing, we do strive to provide great customer service and wish for happy customers at the end of the day. Perhaps you could advise us on your desired outcome and we can go from there? Many thanks Regards Chloe - RF Solutions Team

Posted 1 year ago

“The device (TMAS 3G GSM MODEM) failed to function and the software provided failed to communicate with it so the factory default settings could not be changed. I failed to get any help from the firm, simply told "Sorry we do not do technical support on this product as we are just a distributor for it." Still trying to return it..... The return process demands an account number and invoice number, which as a pre-payment customer I didn't have so the alternative online form was completed but not transmitted/accepted - reason unknown. Not a happy transaction and a vast amount of time and effort spent trying to get anything out of it - but failed.”

Helpful Report

Posted 4 years ago

Dear Michael, We understand you have tried to integrate this Modem within a heating system located in another country, but were unable to get it working because of a lack of knowledge on the system. We are always happy to help, in fact we have a team of Tech support engineers who support our products, and how to interface them, within the limits of the product itself. (We are unable to provide additional support for an unknown heating system) Although this product was originally purchased just short of a year ago, we have received your return, our system asks for your receipt of purchase (just as when you return a product to any seller) and I can confirm that having received and checked it, the modem, we have found that the product has been damaged beyond economical repair. If you would like to discuss this further please contact our support/returns team on 01444 227909 or email support@rfsolutions.co.uk. Many thanks Best Regards RF Solutions Team

Posted 4 years ago

“These transmitter units are not for all year round use as stated in the description, unless you use them for indoor use only! They are not watertight and will fail very quickly (3months ) as ours did with no recompense from RF solutions.The rear battery compartment on the later models is the culprit and cannot be made waterproof by the waterproof kit which incidently should be included with every other transmitter sold if they are to be used outdoors ,this is the worst pennypinching I have ever come across.”

Helpful Report

Posted 5 years ago

Hi Paul I am sorry you feel this way in particular after the conversation we had on Friday where you acknowledged that you did not purchase the waterproof kit that is available for the product and that you had left the transmitter out the product to rain. We have other versions of the same product which are waterproof, rated to IP68 (pressure washer proof) which should you chose would provide you with a waterproof transmitter. To repeat our conversation if you wish to order the correct product to meet your requirements we would, as a gesture of good will offer a discount. Best Wishes, RF Solutions Team

Posted 5 years ago

RF Solutions Ltd is rated 4.4 based on 34 reviews